Anne Haro
Russell,KS
Summary
Dedicated Team Member with comprehensive understanding of underwriting processes and team dynamics. Enhanced customer relationships through effective communication and professional representation, contributing to increased satisfaction and loyalty. Leveraged organizational skills to manage transactions and support diverse needs in both retail and patient care environments.
Overview
25
25
years of professional experience
Work History
Pro Services Cashier
The Home Depot Inc
Modesto, CA
01.2020 - 01.2024
- Delivered courteous, accurate checkout service to Pro Services customers, enhancing customer satisfaction.
- Processed Pro Desk transactions using the Home Depot POS system.
- Verified customer orders and pricing for contractor purchases.
- Handled returns, exchanges, and receipt lookups at checkout.
- Assisted contractors with will-call pickup and order details.
- Guided customers to proper departments for product and service needs.
- Resolved customer complaints by professionally addressing concerns and providing effective solutions.
- Organized stock shelves to improve product accessibility for customers, facilitating a smoother shopping experience, to ensure easy access for customers.
ACUTE CERTIFIED NURSE ASSISTANT
Sutter Memorial Hospital
Modesto, CA
11.2001 - 09.2018
- Gathered information from caregivers, nurses, and physicians about patients' conditions and treatment plans.
- Assisted patient care by providing dignity with ADLs
- Built strong relationships with patients and their families to foster trust and effective communication.
- Demonstrated an outgoing and respectful attitude toward patients
- Promoted teamwork by advocating for a collaborative environment
- Monitored patient safety protocols to ensure well-being
- Ensured compliance with HIPAA regulations to protect patient privacy and confidentiality.
- Measure and record food/liquid intake, drains, Foley catheters and report any abnormal changes to the nursing staff
- Engaged with patients to understand their feelings and care needs, offering emotional support
- Lifted and assisted in transferring patients safely between beds, exam tables, and stretchers.
- Collected patient specimens and delivered them to the laboratory for analysis.
- Repositioned patients every two hours for comfort and to prevent skin breakdown
- Responded promptly to patient call lights to enhance safety and prevent falls
- Ambulating patients in a safety manner to prevent blood clots
- Sitting with a patient who is dying and keeping them company by talking to them, music or just holding their hand
CERTIFIED NURSING ASSISTANT
Vintage Fair Nursing and Rehab
Modesto, CA
02.1999 - 11.2001
- Performed direct patient care aimed at increasing comfort, psychological, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
- Provided direct patient care to enhance comfort and well-being through assistance with personal hygiene, nutrition, prevention of skin breakdown, and rehabilitation.
- Facilitated patient transfers to ensure safe movement between locations.
- Turned and positioned patients to maintain comfort and minimize problems.
- Collaborated with nurses in wound care management for pressure ulcers, bed sores, and surgical site wounds.
- Adjusted patient positioning to enhance comfort during care activities. to enhance comfort.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Performed range of motion exercises for bedridden patients to improve mobility.
- Responded promptly to patient needs, reducing risks of agitation, falls, and choking.
Education
Certified Nursing Assistant - Health Care/Medical
Vintage Faire Nursing and Rehabilitation Center
Modesto, CAHigh School Diploma -
Goddard High School
Goddard, KSSkills
- Cash handling
- Customer engagement
- Organizational skills
- Effective communication
- Building customer loyalty
- Adapts under pressure
- Self-motivated
- Committed team player
- Professional attitude
Recognition
2004 STARGIVER OF THE YEAR AWARD, 2018 LETTER OF RECOGNITION from the CEO OF SUTTER HEALTH
Community Service
2004 STARGIVER OF THE YEAR AWARD, 2018 LETTER OF RECOGNITION from the CEO OF SUTTER HEALTH
Licenses
Certified Nursing Assistant 1999-2019
EMT 2004-2009
Basic Life Support and First Aid 1999-2022
References
- Patricia Flores 408-644-5150
- Mireya Zieger
- Shelly Anderson 209-556-3973
Timeline
Pro Services Cashier
The Home Depot Inc
01.2020 - 01.2024
ACUTE CERTIFIED NURSE ASSISTANT
Sutter Memorial Hospital
11.2001 - 09.2018
CERTIFIED NURSING ASSISTANT
Vintage Fair Nursing and Rehab
02.1999 - 11.2001
Certified Nursing Assistant - Health Care/Medical
Vintage Faire Nursing and Rehabilitation Center
High School Diploma -
Goddard High School