Candy Lopez Tena
Livingston,CA
Summary
Dynamic and results-driven professional with a strong work ethic and cash handling expertise, honed at Lowe's. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for improving transaction efficiency and fostering customer loyalty in fast-paced environments. Committed to maintaining high standards of service and operational excellence.
Professional retail worker with background in Pro Services. Known for excellent customer service and efficient handling of transactions. Emphasizes collaboration with team members to achieve results and adapts to changing needs. Skilled in point-of-sale systems and maintaining accurate records.
Qualified [Desired Position] with background as Pro Services Cashier. Demonstrates valuable customer service experience and efficient transaction handling. Successfully managed point-of-sale systems and provided support to professional clients. Proven ability in problem-solving and maintaining smooth operations.
Professional retail worker with hands-on experience in customer service and transaction management. Adept at handling high-pressure situations and ensuring seamless operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Skilled in communication, problem-solving, and maintaining positive customer experience.
Overview
15
15
years of professional experience
Work History
Pro Services Cashier
Lowe's
Turlock, CA
09.2017 - Current
- Processed customer transactions efficiently at point of sale.
- Provided accurate cash handling and change distribution.
- Assisted customers with inquiries and product information.
- Maintained cleanliness and organization of checkout area.
- Supported inventory management through restocking supplies as needed.
- Collaborated with team members to enhance customer service experience.
- Adapted quickly to new systems and procedures for payment processing.
- Followed safety protocols to ensure secure transaction environments.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Supported loss prevention efforts by accurately accounting for all cash, checks, and credit card transactions.
- Maintained knowledge of current promotions, policies regarding payment methods, and security practices to provide accurate information to customers.
- Participated in store-wide initiatives and meetings to stay informed about company goals, updates, and opportunities for growth within the Pro Services Cashier role.
- Processed returns accurately according to company policy, ensuring customer satisfaction while minimizing losses from refunds or exchanges.
- Provided a positive shopping experience by engaging with customers in a friendly manner while completing transactions efficiently.
- Utilized strong multitasking abilities to handle multiple responsibilities simultaneously without compromising quality of work or attention to detail.
News Paper Delivery
Turlock News Paper
Turlock, CA
06.2014 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier Team Lead/Manager on Duty
McDonald's Restaurant
Turlock, CA
05.2010 - 08.2014
- Supervised daily operations of cash register and point-of-sale systems.
- Trained and mentored new cashiers on customer service protocols.
- Implemented strategies to enhance transaction efficiency and accuracy.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Analyzed sales data to identify trends and improve service delivery.
- Ensured compliance with company policies during financial transactions.
- Collaborated with management to develop training materials for staff improvement.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Salad Bar Attendant
Sizzlers Restaurant
Turlock, CA
06.2012 - 03.2014
- Prepared fresh salads and ingredients, ensuring quality and presentation standards.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Trained new staff on salad preparation techniques and food safety protocols.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Collaborated with kitchen staff to maintain a clean and organized salad bar area.
- Developed creative salad combinations based on seasonal ingredients and trends.
- Conducted regular quality checks to ensure compliance with health regulations and standards.
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Maintained positive relationships with customers, addressing any concerns or requests in a prompt manner.
- Minimized cross-contamination during preparation and stocking.
Education
High School Diploma -
Turlock High School
Turlock, CA06-2016
Skills
- Strong work ethic
- Quick learner
- Patience and composure
- Professional attitude
- Effective communication
- Cash handling expertise
- Problem solving prowess
- Building customer loyalty
- Product knowledge familiarity
- Returns and exchanges management
- Cash register troubleshooting
- Credit card transactions handling
- Store policies
- Check verification procedures
- Customer service
- Customer engagement
- Customer support
Languages
Spanish
Native or Bilingual
Timeline
Pro Services Cashier
Lowe's
09.2017 - Current
News Paper Delivery
Turlock News Paper
06.2014 - 08.2017
Salad Bar Attendant
Sizzlers Restaurant
06.2012 - 03.2014
Cashier Team Lead/Manager on Duty
McDonald's Restaurant
05.2010 - 08.2014
High School Diploma -
Turlock High School