Anne Heminger
Knoxville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Able to work independently.
Overview
5
5
years of professional experience
Work History
Store Manager
Bed'r Mattress Company
Knoxville, TN
09.2021 - Current
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
Sales Associates
Crate & Barrel Company
Durham, NC
11.2018 - 05.2021
- Assisted customers with product selection, sizing
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
Customer Service Specialist
Fidelity Investments
Durham, NC
09.2019 - 06.2020
- Assisted employees with understanding the benefits of their 401K plan.
- Provided ongoing customer service to clients regarding their 401K accounts.
- Reviewed requests for hardship withdrawals or loan repayments in accordance with IRS guidelines.
- Responded promptly to participant inquiries via phone or email regarding any issues related to their retirement savings accounts.
- Monitored changes in laws affecting the administration of employer sponsored retirement plans.
Professional Tax Preparer
Various CPA & Tax Offices
Findlay, OH
1988 - 2014
- Organized, reviewed, and analyzed client financial records for accuracy.
- Calculated taxable income or losses based on income statements, expense reports, and other financial documents.
- Prepared federal, state, and local tax returns with attention to detail and accuracy.
Education
BBA - Business and Managerial Economics
Northland College
Ashland, WIAffiliations
- HOA Board Treasurer Knoxville TN
- Hancock County Park District Commission 5 yrs
- Domestic Violence Shelter Board 5 yrs
- CHAOS Rowing (Crew) for Vets Raleigh NC
Timeline
Store Manager
Bed'r Mattress Company
09.2021 - Current
Customer Service Specialist
Fidelity Investments
09.2019 - 06.2020
Sales Associates
Crate & Barrel Company
11.2018 - 05.2021
Professional Tax Preparer
Various CPA & Tax Offices
1988 - 2014
BBA - Business and Managerial Economics
Northland College