Anne Hiles

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer calls and emails to answer questions about products and services.
• Provided training and support to new associates to help provide high-quality customer service.
• Handled billing and payment issues following guidelines, resolving disputes properly.

Researches all assigned accounts through reports, spread sheets and special projects. Researches denied and improperly processed claims, due to coding issues. Call and check claim status, work A/R on insurance carriers. and organize all aspects of appeals process for assigned insurance carriers.

• Researched claims and incident information to deliver solutions and resolve problems.
• Handled complaints and grievances using negotiating and problem-solving skills