Anne Hyang Ja Hardy
Coralville,IA
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
I am seeking a long-term opportunity with a dynamic organization where I can apply my strong interpersonal and customer service skills, continue to expand my knowledge and experience, and contribute meaningfully as a dedicated team player.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Mediacom Communications
01.2022 - 01.2024
- Collected deposits, payments and processed billing while monitoring maintenance and returns of equipment.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development, processed orders, faxed emails and took multiple types of payments.
Woman’s Health Clinic-Unit Clerk
University of Iowa Hospitals and Clinics
01.2021 - 01.2022
- Customer service, data entry, completed necessary documentation- paper forms, i.e.: FLMA, monitored patients record, requests, specialty requests, insurance forms and coordinated the appointments with the radiology department.
- Answered phone calls from patients, nursing staff, doctors. Made future appointments for patients, transcribed doctor’s orders, faxes and emails and took CC payments.
Telemetry Unit Clerk
Mercy Hospital
01.2020 - 01.2021
- Answered inquiries and aided nursing personnel, medical staff. Monitored inventory in the supply rooms and video cameras of patients needing extra care,i.e: risk of falls, self harm
- Coordinated nursing department and interdepartmental communications, utilizing patient intercom, pneumatic tube system for medicines, messenger service, telephones and computers, processed admissions, transfers, discharges and death of patients and transcribed doctors orders
Customer Service Representative
ACT
01.2015 - 01.2020
- Processed data entry, filed, scheduled, worked on the phones, assisted with documentation, processing, emails, interpreting client information, and facilitating the ASE (Automotive Service Excellence).
Administrative Assistant
RMB Co INC
01.2014 - 01.2017
- Collected, organized, filed documents from the service technicians, customers, and service managers.
- Calculated price of materials, services, labor, created work orders for the services rendered, billed customers and collected the payments.
- Kept track of all the technicians/employees’ different types of jobs, work orders, monthly services, quarterly services and annual services for hundreds of companies.
Customer Service Representative
RR Donnelley
01.2010 - 01.2014
- Assisted with the sales representative, navigators, co-workers and problem solving for customers.
- Prepared estimates, quotes, sales orders, projects, ran reports (daily, weekly, monthly, quarterly, annually).
- Created corporate forms, labels, envelopes, banners, mailings, note pads, medical forms, business cards, tax forms, electronic booklets, kept inventory and did needed research for multiple companies.
- Worked on dual monitors, computers and phones daily for the corporate printing press.
Informational Specialist II-(Free Student Aid Information Center)
Vangent-Department of Education
01.2005 - 01.2010
- Assisted with all aspects of the FAFSA’s day, while following the Department of Education’s strict guidelines.
Education
ACT WorkKeys Career Readiness GOLD LEVEL -
Introduction to Medical OSHA/HIPAA Mandatory Iowa - undefined
Dependent/Adult Abuse Training - undefined
Certified Nursing Assistant -
01.2021
School of Nursing - undefined
01.1997
Elementary Education - undefined
01.1991
Skills
- Genuine and Dependable
- Problem-Solving
- Teamwork and Collaboration
- Adaptability and Flexibility
- Exceptional computer skills
- Motivation and Initiative
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Achieved more convenient way to keep track of customers documents by completing [excel spread sheets with formulas to auto calculate] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of equipment and inventory check lists.
- Resolved product issue through consumer testing.
- Achieved more efficient more balanced job tasks per co-workers through using the person's skill that they excelled in and delegated tasks to other people and trained them effectively helping with the daily jobs that needed recorded, processed & completed successfully.
- Achieved less errors through effectively helping with multiple people checking the tasks before finalizing.
Languages
English
Professional Working
Interests
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Bread Making
- Baking
- Cooking
- Volunteering at community kitchens and food-related charities
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Music
- Dance
- Crafting and DIY Projects
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
HybridImportant To Me
Personal development programsTeam Building / Company RetreatsPaid time off4-day work weekCareer advancementWork-life balanceWork from home optionCompany CultureTimeline
Customer Service Representative - Mediacom Communications
01.2022 - 01.2024
Woman’s Health Clinic-Unit Clerk - University of Iowa Hospitals and Clinics
01.2021 - 01.2022
Telemetry Unit Clerk - Mercy Hospital
01.2020 - 01.2021
Customer Service Representative - ACT
01.2015 - 01.2020
Administrative Assistant - RMB Co INC
01.2014 - 01.2017
Customer Service Representative - RR Donnelley
01.2010 - 01.2014
Informational Specialist II-(Free Student Aid Information Center) - Vangent-Department of Education
01.2005 - 01.2010
- Introduction to Medical OSHA/HIPAA Mandatory Iowa,
- Dependent/Adult Abuse Training,
Iowa Methodist School of Nursing - School of Nursing,
Iowa Wesleyan College - Elementary Education,
- ACT WorkKeys Career Readiness GOLD LEVEL,
Kirkwood Community College - Certified Nursing Assistant,
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