Richard Stokstad
DES MOINES,IA
Summary
Dynamic telemarketing sales representative with a proven track record at Mediacom Communications, achieving $1 million in monthly sales. Skilled in lead generation and persuasive communication, I excel in closing sales and building customer relationships. My tenacity and effective prospecting strategies drive results in high-pressure environments. Fluent in casual Spanish, enhancing customer engagement.
Overview
20
20
years of professional experience
Work History
Telemarketing Sales Representative
Mediacom Communications
01.2015 - 10.2025
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.1$
- Attained $! Million in sales targets on monthly basis.
- Asked pertinent questions to understand customer requirements.
- Qualified leads and set up customer appointments for outside sales team.
- Followed up with customers to solicit further sales.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded and updated customer information in online systems.
- Built relationships with customers using strong persuasion and active listening skills.
- Made average of 75 outbound and inbound calls per day.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services, membership details, and purchase advantages.
- Set up appointments with interested customers according to schedule availability.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Utilized sales techniques to build customer interest and close sales.
- Implemented upselling techniques to increase revenue and move product.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Negotiated pricing and payment terms with customers when possible to close deals.
Collections Agent
Wells Fargo Bank
09.2005 - 03.2014
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Education
Bachelor of Science - General Science
University of Iowa
Iowa City, IA06-1969
Skills
- Lead generation
- Documentation
- Tenacious
- Prospecting skills
- Persuasive communication
- Effective prospecting
- Sales conversions
- Performance-driven
- Prospecting and telemarketing
- Closing sales
- Sales strategies
- Product promotion
- Scripted calls
- Call control
- Fluent in casual Spanish
Timeline
Telemarketing Sales Representative
Mediacom Communications
01.2015 - 10.2025
Collections Agent
Wells Fargo Bank
09.2005 - 03.2014
Bachelor of Science - General Science
University of Iowa