Stephan Hoffman
Haines City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Telemarketing Sales Representative
The Revenue Group
02.2022 - 05.2024
- Contact business and individuals by telephone in order to promote and sell goods and services, recieve orders, gather information, verify details or request donations for charitible causes
- Conducted outbound calls to potential customers in order to generate sales leads.
- Identified opportunities to cross-sell products and services to existing customers.
Telemarketing Sales Representative
Response Mine Interactive
03.2017 - 02.2022
- Provide great customer service to a variety of clients, anwsering calls and emails with the tools provided. Processing orders, forms, applications, and requests
- Built relationships with clients through effective communication and customer service.
- Recorded customer contact information, sales activities and other relevant data into company database system.
Telemarketing Sales Representative
AmeriCALL Communications Company
01.2012 - 05.2017
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
- Set up new accounts and listed personal, demographic and payment information in system.
Sales Representative
Pro Telecomm
01.2010 - 01.2012
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Market Research Analyst
C&C Market Research
01.2008 - 02.2010
- Conducted market research analysis to identify trends and opportunities for clients.
- Analyzed data from surveys, focus groups, interviews, or other sources to determine customer preferences and opinions.
- Used statistical software to log and evaluate data trends.
Cook/Cashier Team Lead
Albano's Villa Restaurant
01.2005 - 12.2008
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Associate of Science - Computer And Information Sciences
Kaplan College
08.2007
High School Diploma -
Morton High School
09.2005
Skills
- Outbound Calling
- Lead Generation
- Persuasive Communication
- Cold Calling
- Sales Pitches
- Marketing Strategies
- Customer Database
- Data Entry
- Information Confidentiality
- Sales Proficiency
Timeline
Telemarketing Sales Representative
The Revenue Group
02.2022 - 05.2024
Telemarketing Sales Representative
Response Mine Interactive
03.2017 - 02.2022
Telemarketing Sales Representative
AmeriCALL Communications Company
01.2012 - 05.2017
Sales Representative
Pro Telecomm
01.2010 - 01.2012
Market Research Analyst
C&C Market Research
01.2008 - 02.2010
Cook/Cashier Team Lead
Albano's Villa Restaurant
01.2005 - 12.2008
Associate of Science - Computer And Information Sciences
Kaplan College
High School Diploma -
Morton High School
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