Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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SORAIDY SULBARAN

Conroe,TX

Summary

Versatile professional with a track record of enhancing sales and customer satisfaction at TERRENOS HOUSTON through expert outbound calling and customer relationship management. Developed innovative sales scripts and excelled in technical support at UNIVERSIDAD ALONSO DE OJEDA, demonstrating strong communication and technical skills. Achieved significant improvements in client engagement and sales pipeline growth.

Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Telemarketing Sales Representative

TERRENOS HOUSTON
01.2023 - Current
  • Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated accurate and timely reports on individual and team performance metrics, enabling management to make informed decisions regarding goals and objectives.

TEACHER OF SPANISH AND LITERATURE

LICEO DR RAUL CUENCA
01.2014 - 08.2016
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

COMPUTER TECHNICAL REPRESENTATIVE

UNIVERSIDAD ALONSO DE OJEDA
02.2010 - 07.2014
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Assisted in the creation of training materials for new Technical Representatives, improving the onboarding experience for incoming employees.
  • Established rapport with clients through regular check-ins, ensuring their ongoing satisfaction with products and services provided.
  • Developed detailed user manuals and FAQ documents to facilitate customer self-service and reduce support call volume.
  • Contributed insights during product development meetings, helping guide feature enhancements based on real-world customer feedback.
  • Implemented remote diagnostic tools to quickly identify and address customers' technical concerns without requiring onsite visits.
  • Managed high-profile accounts, delivering exceptional service and fostering long-term client relationships.

Education

COMPUTER ENGINEER - UNIOJEDA

UNIOJEDA
ZULIA, VENEZUELA
07-2015

Skills

  • Professional communication
  • Inbound and outbound calls
  • Outbound and inbound calls
  • Outbound calling
  • Product knowledge
  • Customer relationship management
  • Target achievement
  • Documentation
  • Appointment scheduling
  • Outbound telemarketing
  • Follow-up skills
  • Product and service sales
  • Technical skills
  • Call control
  • Scripted calls
  • Sales strategies

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • For the occupation of telemarketers, there are not as many formal professional certifications or credentials directly associated with the role in comparison to other professions that require specific licenses, advanced degrees, or certifications. Telemarketing often values practical skills and experience over formal certifications. However, below are some credentials that might be beneficial for individuals looking to enhance their employability in roles related to customer service, sales, and communication which telemarketers would find useful, .

Languages

Spanish
Native or Bilingual

Timeline

Telemarketing Sales Representative

TERRENOS HOUSTON
01.2023 - Current

TEACHER OF SPANISH AND LITERATURE

LICEO DR RAUL CUENCA
01.2014 - 08.2016

COMPUTER TECHNICAL REPRESENTATIVE

UNIVERSIDAD ALONSO DE OJEDA
02.2010 - 07.2014

COMPUTER ENGINEER - UNIOJEDA

UNIOJEDA

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