Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Wheat

Baton Rouge,LA

Summary

Strong willed Telemarketer with high level of enthusiasm and energy. Over 10 years of experience in call center environments. Possessing skills in developing rapport with each customer.

Overview

18
18
years of professional experience

Work History

Telemarketing Sales Representative

Answer Quick
04.2009 - 11.2023
  • Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
  • Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
  • Met and exceeded monthly sales targets by utilizing persuasive sales techniques and product knowledge.
  • Boosted overall team performance with regular contribution of ideas, strategies, and tips during team meetings.

Call Center Representative

West Telemarketing
07.2005 - 02.2009
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Associate of Science - Biology

Baton Rouge Community College
Baton Rouge, LA
05.2021

Skills

  • Outbound Calling
  • Persuasive Communication
  • Lead Generation
  • Customer Relationship Management
  • Outbound and Inbound Calls

Timeline

Telemarketing Sales Representative

Answer Quick
04.2009 - 11.2023

Call Center Representative

West Telemarketing
07.2005 - 02.2009

Associate of Science - Biology

Baton Rouge Community College

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Crystal Wheat