Anne jensen
Cottage Grove,MN
Summary
Dedicated customer service professional with expertise in conflict resolution and active listening. Proven ability to enhance customer satisfaction and manage high-stress situations effectively.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Temco Logistics
Lake Elmo, MN
08.2025 - 03.2026
- Assisted customers and Home Depot OCC with inquiries, providing accurate information and efficient solutions.
- Kept driver logs in an accurate EOD sheet.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved issues through effective communication, ensuring customer satisfaction and retention.
- Managed orders and tracking through Citrix, maintaining organized records for timely delivery.
- Utilized CRM software to document interactions and manage customer relationships efficiently.
- Handled escalated complaints, employing problem-solving skills to achieve positive outcomes.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Collaborated with team members to enhance service quality and streamline operations.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Communicated effectively with drivers to relay instructions and updates.
- Maintained accurate logs of shipments and driver activity for reporting purposes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of up to 22 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
General Laborer
Red Wing Shoes
Red Wing, MN
11.2024 - 05.2025
- Operated machinery for shoe production, ensuring adherence to safety protocols.
- Conducted quality inspections on finished products, identifying and reporting defects.
- Assisted in inventory management, organizing stock for efficient retrieval and storage.
- Maintained cleanliness of work area, contributing to a safe and efficient environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Conducted quality checks on packed items, identifying discrepancies before dispatch.
- Conducted quality checks on packages to verify accuracy before shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
MST
Lowes Home Improvment
West Saint Paul, Mn
05.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments following vendor supplied planogram.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Boosted efficiency through regular participation in team meetings, trainings, and workshops related to MET processes.
- Enhanced customer satisfaction through timely completion of MET-related tasks and maintenance.
- Supported store promotions and events by creating eye-catching displays that showcased featured products.
Customer Service
Jerry's Enterprises
Woodbury, MN
08.1998 - 04.2024
- Provided pre- and post-sales customer service and support.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Provided exceptional customer service, resulting in repeat business and pos
- Developed promotional strategies to enhance seafood sales and increase customer engagement.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Collaborated with cross-functional teams to optimize supply chain processes for seafood products.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Fostered welcoming environment for new employees, reducing anxiety and improving work adaptation.
- Cultivated positive relationships with new employees by providing empathetic and informed responses to queries.
- Provided subject matter expertise to other institutional departments and offices.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Trained new staff on proper food handling techniques and safety protocols.
- Managed inventory levels, ensuring timely restocking of supplies to minimize shortages.
- Streamlined daily tasks by implementing effective time management techniques during busy shifts.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Maintained accurate cash drawers, ensuring adherence to cash handling policies.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints swiftly, fostering a positive shopping experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Tartan High School
Oakdale, MN06-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Call center experience
- Customer relations
- Microsoft outlook
- Call center operations
- Payment processing
- Complaint handling
- Microsoft Excel
- Computer proficiency
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Customer relationship management (CRM)
- De-escalation techniques
- Staff training
- Prioritization
- Filing
- Product sales
- Product and service solutions
- Sales expertise
- Order fulfillment
- Reading comprehension
- Recordkeeping strengths
- Store maintenance
- Clerical support
- Shipping and logistics
- CRM software proficiency
- POS systems expert
- Warehousing functions
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Certification
Food Certified from 2014-2024
CPR certified 2024
Timeline
Customer Service Representative
Temco Logistics
08.2025 - 03.2026
General Laborer
Red Wing Shoes
11.2024 - 05.2025
MST
Lowes Home Improvment
05.2024 - 11.2024
Customer Service
Jerry's Enterprises
08.1998 - 04.2024
High School Diploma -
Tartan High School