Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne La Londe

Tampa

Summary

Dynamic Senior Operations Manager with a proven track record, specializing in strategic planning and performance analysis. Expert in process improvement and effective communication, I have successfully enhanced productivity and fostered team collaboration, driving significant operational efficiencies and achieving key business objectives.

Overview

18
18
years of professional experience

Work History

Senior Operations Manager

CGS Inc.
Tampa
01.2025 - 07.2025
  • Oversaw daily operations to ensure efficiency and compliance with company standards.
  • Developed and implemented operational strategies to enhance overall productivity.
  • Led team meetings to address challenges and foster a collaborative work environment.
  • Trained and mentored junior staff on best practices and operational procedures.
  • Analyzed performance data to identify areas for improvement in operations.
  • Provided guidance, support, and mentorship to junior team members.

Operations Manager

OneTouch Direct
Tampa
06.2014 - 01.2024
  • Managed staff schedules to optimize workforce productivity and coverage levels.
  • Coordinated training programs to ensure compliance with hospitality standards and procedures.
  • Facilitated communication between departments to resolve issues promptly and effectively.
  • Reviewed customer feedback to identify areas for improvement in service delivery.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Operations Manager

Superior Hospitality
Marquette
10.2007 - 11.2014
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives in multi unit setting.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Forged and cultivated productive relationships with community members and potential partners.

Owner

Paul's Electric
Homosassa
12.2012 - 05.2014
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Consulted with customers to assess needs and propose optimal product solutions.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Education

MBA - Finance, Marketing

Western Michigan University
Kalamazoo, MI

BBA - General Business

Western Michigan University
Kalamazoo, MI

Associate of Applied Science - EMS

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Operations management
  • Performance analysis
  • Strategic planning
  • Process improvement
  • Effective communication
  • Problem solving
  • Time management
  • Key performance indicators
  • Forecasting

Timeline

Senior Operations Manager

CGS Inc.
01.2025 - 07.2025

Operations Manager

OneTouch Direct
06.2014 - 01.2024

Owner

Paul's Electric
12.2012 - 05.2014

Operations Manager

Superior Hospitality
10.2007 - 11.2014

MBA - Finance, Marketing

Western Michigan University

BBA - General Business

Western Michigan University

Associate of Applied Science - EMS

Kalamazoo Valley Community College

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