Anne Lee
Elkton,USA
Summary
Dynamic healthcare professional with extensive experience at Scheurer Health, excelling in patient intake processing and appointment management. Known for meticulous attention to detail and exceptional customer service, I effectively navigate insurance operations while ensuring compliance with health information privacy standards. Proven ability to enhance patient satisfaction through efficient communication and teamwork.
Overview
30
30
years of professional experience
Work History
Clinic Receptionist
Scheurer Health
Pigeon, MI
06.2024 - Current
- Welcome visitors, identify purpose of visit, and guide to appropriate staff.
- Streamline processing of incoming mail and faxes, handle phone inquiries, coordinate appointment scheduling, and optimize patient flow.
- Ensure compliance with HIPAA regulations to protect sensitive client information. Maintain strict confidentiality when handling all client data.
- Oversee daily patient collections while reconciling cash drawer at end of day.
- Address customer inquiries promptly via phone or email, maintaining professionalism and courtesy at all times.
- Exhibit expertise in Microsoft Office Suite, encompassing Word, Excel, Outlook, and PowerPoint.
- Manage incoming phone calls, recording messages or directing to appropriate staff.
- Input and maintain new patient information in electronic health records to facilitate registration tasks.
Patient Access Representative
McLaren Thumb Region
Bad Axe, MI
11.2019 - 03.2022
- Managed patient data entry and verification for accurate records.
- Scheduled patient appointments and coordinated with healthcare providers.
- Assisted patients with insurance verification and eligibility checks.
- Educated patients on financial responsibilities and payment options.
- Collaborated with clinical staff to streamline patient access processes.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
Chiropractic Office Assistant
Advantage Chiropractic Wellness, LLC
Roscoe, IL
07.2017 - 12.2018
- Assisted in patient intake processes, collecting necessary information and documentation.
- Handled insurance verification and claims processing for efficient billing procedures.
- Supported front desk operations, greeting patients warmly upon arrival.
- Coordinated follow-up appointments to ensure continuity of care for patients.
- Provided support to the chiropractor with patient care needs.
Patient Service Representative
Mercyhealth (formerly Rockford Health Physicians)
Roscoe, IL
11.2014 - 06.2017
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with insurance verification and coverage inquiries.
- Provided exceptional customer service to enhance patient experience.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained accurate patient records in electronic health systems.
Patient Navigator
University of Chicago Medicine
Chicago, IL
02.2012 - 10.2014
- Coordinated patient care plans with multidisciplinary teams for effective treatment.
- Facilitated communication between patients and healthcare providers for clarity.
- Assisted patients in navigating the healthcare system and scheduling appointments.
Multiple positions during my tenure
Michigan Medicine (formerly known as University of Michigan Health System)
Ann Arbor, MI
04.2005 - 01.2012
- Maintained confidentiality of sensitive health information according to HIPAA regulations.
- Participated actively in team meetings by offering valuable insights on patient care.
- Provided accurate information to patients regarding their healthcare options and resources.
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
- Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency.
- Collaborated closely with multidisciplinary teams including physicians, nurses, social workers, physical therapists to ensure seamless coordination of care services.
- Coordinated timely scheduling of appointments and follow-ups with physicians or other healthcare professionals.
- Facilitated reminder calls to patients for appointment confirmation.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Handled multi-line phone system and promptly transferred calls.
Education
Associates in Applied Science - Occupational Studies
Washtenaw Community College
Ann Arbor, MI04.2012
High School Diploma -
Aquinas High School
Southgate, MI06.1986
Skills
- Meticulous attention
- Customer focused
- Knowledge of insurance operations
- Patient intake processing
- EHR systems
- Client satisfaction
- Healthcare vocabulary
- Payment handling
- Multi-line phone systems
- Appointment verification
- Coverage confirmation
- Health information privacy
- Teamwork engagement
- Service excellence
- Organization proficiency
- Appointment management
- Appointment reminders
- Payment transaction services
- Punctual and hardworking
- Forms and spreadsheet creation
- 50 WPM typing speed
Timeline
Clinic Receptionist
Scheurer Health
06.2024 - Current
Patient Access Representative
McLaren Thumb Region
11.2019 - 03.2022
Chiropractic Office Assistant
Advantage Chiropractic Wellness, LLC
07.2017 - 12.2018
Patient Service Representative
Mercyhealth (formerly Rockford Health Physicians)
11.2014 - 06.2017
Patient Navigator
University of Chicago Medicine
02.2012 - 10.2014
Multiple positions during my tenure
Michigan Medicine (formerly known as University of Michigan Health System)
04.2005 - 01.2012
Associates in Applied Science - Occupational Studies
Washtenaw Community College
High School Diploma -
Aquinas High School