Veronica Vossbrink
Commerce City,CO
Summary
Experienced professional with a strong background in delivering exceptional customer service and providing administrative support. Collaborative and adaptable, this candidate thrives in dynamic environments and contributes to effective team dynamics and smooth operations. Proficient in managing multi-line phone systems, scheduling, and creating a welcoming environment. Known for reliability, organization, and a poised demeanor, this candidate is ready to enhance front desk efficiency and ensure client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
H&R Block
01.2023 - 03.2024
Handled confidential documents
- strong working relationships with team members
- data entry and filing to keep records updated
- Routed incoming phone calls and messages
- Scheduled appointments using Appointment Manager
- Collected payments.
- Greeted clients at front desk
Commencement Staff
Western Washington University
06.2015 - 01.2021
- Support commencement ceremonies
- Held flag during procession
- handed out programs
- helped guests find their seat
- set up and take down of stage
Merchandising
Macys
07.2016 - 10.2017
- unpacked jewelry from boxes and utilized planograms
- processed markdowns and ticketing
Sales Associate
Wet Seal
08.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal
- Handled cash transactions efficiently
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Applied Psychology:Clinical Counseling
Colorado Christian University
Lakewood, CO05-2027
AA - Liberal studies
Whatcom Community College
12.2019
Skills
- Problem-solving
- Proficient in Both Communication Modalities
- Microsoft Applications
- Entry-Level PowerQuery Proficiency
- Customer Relationship Management
- Documenting information in CRM systems
- dependable
- Meticulous Attention
- Strong Organizational Skills
- Prioritization and Time Management
Accomplishments
- Going from physical phones in 2023 to integrating Microsoft teams in H&R Block tax offices in 2024 and assist other colleagues learn the new system
- Earned my certificate in Marketing at Bellingham Technical College
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Marketing Certificate
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
H&R Block
01.2023 - 03.2024
Merchandising
Macys
07.2016 - 10.2017
Sales Associate
Wet Seal
08.2015 - 08.2016
Commencement Staff
Western Washington University
06.2015 - 01.2021
AA - Liberal studies
Whatcom Community College
Bachelor of Science - Applied Psychology:Clinical Counseling
Colorado Christian University
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