Anne Lewis
West Bend,WI
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
12
12
years of professional experience
Work History
Care Taker
Family Self Employed
Fort Myers, FL
07.2014 - 06.2022
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer Service Representative
Lynx Services
Fort Myers, FL
04.2013 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Alorica
Fort Myers, FL
02.2008 - 07.2011
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
West Bend East High School
West Bend Wi06.1979
Skills
- Dispute Handling
- Insurance Coordination
- Emotional Support
- Meal Monitoring
- Medication Reminders
- Healthcare Information
- Companionship and Emotional Support
- Meal Planning and Preparation
- Meal Assistance
- Patient Needs Assessment
Timeline
Care Taker
Family Self Employed
07.2014 - 06.2022
Customer Service Representative
Lynx Services
04.2013 - 04.2014
Customer Service Representative
Alorica
02.2008 - 07.2011
High School Diploma -
West Bend East High School