Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Houck

Pensacola,FL

Summary

Dynamic caregiver with experience at Self Employed Care Giver, excelling in compassionate caregiving and safety awareness. Enhanced resident well-being through personalized care and emotional support. Proven ability to adapt quickly and solve problems effectively, fostering strong interpersonal relationships. Successfully implemented safety protocols, achieving a 20% improvement in compliance. Skilled in personal care and companionship.

Overview

17
17
years of professional experience

Work History

Care Taker

Self Employed Care Giver
02.2019 - 06.2025
  • Assisted in maintaining cleanliness and organization of living spaces.
  • Learned and adhered to safety protocols for handling cleaning supplies and equipment.
  • Supported residents with daily activities and personal care tasks as needed.
  • Adapted quickly to diverse resident needs, fostering a compassionate environment.
  • Engaged residents in recreational activities to promote social interaction and well-being.
  • Observed and reported changes in resident behavior or health status to supervisors.
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.

Cleaner

Angies List
05.2018 - 12.2024
  • Maintained cleanliness and sanitation standards across various facilities.
  • Operated cleaning equipment, including floor scrubbers and vacuums, effectively and safely.
  • Conducted routine inspections to identify maintenance needs and ensure compliance with health regulations.
  • Assisted in training new staff on cleaning protocols and safety procedures.
  • Developed efficient cleaning schedules to optimize workflow and minimize downtime.
  • Implemented eco-friendly cleaning practices, enhancing sustainability efforts within the organization.
  • Collaborated with team members to address urgent cleaning requests promptly and efficiently.
  • Provided feedback on inventory needs for cleaning supplies, ensuring availability for operations.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

Cashier

Dollar Tree
02.2009 - 03.2012
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Managed cash register operations, maintaining accurate cash drawer balances.
  • Trained new staff on customer service protocols and operational procedures.
  • Collaborated with team members to improve checkout speed and efficiency.
  • Resolved customer complaints promptly, fostering loyalty and satisfaction.
  • Conducted regular audits of cash handling procedures to ensure compliance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Server

Waffle House
02.2008 - 02.2010
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new team members on menu knowledge and service protocols.
  • Assisted in inventory management, tracking supplies for optimal stock levels.
  • Implemented process improvements that enhanced table turnover rates.
  • Resolved guest complaints promptly, maintaining positive dining experiences.
  • Mentored junior servers, fostering a supportive team atmosphere for performance growth.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

GED - GED

Enterprise-Ozark Community College
Ozark
10.2007

Skills

  • Housekeeping tasks
  • Personal care
  • Safety awareness
  • Meal preparation
  • Compassionate caregiving
  • Personal hygiene maintenance
  • Medication distribution
  • Emotional support
  • Medication reminders
  • Adaptable problem-solving
  • Companionship skills
  • Mobility support
  • Physical therapy support
  • Professional boundaries
  • Interpersonal relationships
  • Patient assistance
  • Housekeeping support
  • Customer relations
  • Health and safety compliance
  • Clear communication
  • Creative thinking
  • Customer service
  • Safety protocols
  • Decision-making
  • Conflict resolution
  • Team coordination
  • Problem-solving
  • Timekeeping
  • Complaints handling
  • Furniture cleaning
  • Microsoft office
  • Quality assurance
  • Team guidance and motivation
  • Inventory monitoring
  • Laundry and dry cleaning
  • Standards compliance
  • Employee work scheduling
  • Inventory replenishment
  • Desktop computers
  • Word processing
  • Presentation skills
  • Quality assessment
  • Report preparation
  • Budget preparation

Timeline

Care Taker

Self Employed Care Giver
02.2019 - 06.2025

Cleaner

Angies List
05.2018 - 12.2024

Cashier

Dollar Tree
02.2009 - 03.2012

Server

Waffle House
02.2008 - 02.2010

GED - GED

Enterprise-Ozark Community College

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Jessica Houck