ANNE-MARIE DEROCHE
AIS Installations
Warren
1
Certification
30
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in the hvac and home improvement industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Permit Expeditor
3 Years 6 Months- Applying for building, zoning, and fence permits throughout Michigan & Ohio for AIS Installations’ fence division (using BS&A online whenever possible)
- Tracked permits throughout application process, providing weekly updates to homeowners
- Paying permit fees online through BS&A and tracking all permit fees for AIS’ accounting department
- Entering data daily on fence projects with AIS’ online software (ERP & Project Force)
- Communicated with AIS sales representatives about fence projects and required documentation for municipal permit submissions
- Created and maintained Excel spreadsheets of permit requirements for multiple Michigan counties, aiding AIS sales representatives
- Compiling permit applications and required documentation in a binder for the AIS’ permit department and installation managers
- Provided training to incoming employees to ensure understanding of permit department operations. for permit department
- Digitally drawing fence layouts using CAD-type software for the ordering of fence materials
- Scheduling sales leads for AIS sales representatives
Install & Permit Coordinator / Customer Service Representative
1 Year 10 Months- Scheduling service, maintenance, installation, and sales appointments (Service Titan)
- Dispatching service, installation, and sales calls
- Applying for mechanical and electrical permits for HVAC installations in various municipalities (using BS&A online whenever possible)
- Entering permit numbers and data assigned to the appropriate HVAC installation
- Mailing out letters and copies of permits for the purpose of scheduling final city inspections
- Scheduling final inspections for homeowners (using BS&A online whenever possible)
- Sent letters to homeowners for scheduling inspections. and copies of permits for the purpose of scheduling final city inspections
- Creating and filing job folders for C&C installations
- Answering phone calls with Dial Pad software
- Selling club memberships, hot water tanks, humidifiers, and other HVAC products to customers
- Organized and filed job folders for all installations. for C&C installations
- Prepared detailed sales estimates for customer review.
- Designing literature and sales handouts
Graphic Designer
24 Years 2 Months- Created marketing and promotional advertisements that enhanced brand visibility and attracted new customers
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design catalogs, fliers, magazine ads, trade show displays, other promotional materials
- Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base
- Cultivated impactful relationships with printers, customer service representatives, vendors, as well as a multitude of employees in various internal departments
- Communicated with outside vendors to quote projects
- Identified and corrected data entry errors to prevent duplication across systems
- Built strong relationships with printers, customer service representatives, and vendors to streamline project workflows and ensure quality deliverables
- Reviewed and maintained records on data and media assets through scheduled audits
- Coordinated with outside vendors to obtain project quotes, ensuring alignment with budget and timelines
- Placed orders for promotional items to enhance brand visibility
Education
Bachelor of Arts - Graphic Design
Skills
BS&A Online Software
Permit applications
Permit tracking
Scheduling final inspections
Service Titan
ERP System
Project Force
Microsoft Office proficient (Word
Excel
Outlook
Technical drawing)
Service dispatching
Appointment scheduling
Data Entry
Tech proficiency
Attention to detail
Time management
Task prioritization
Organizational skills
Client relationship management
Effective stakeholder communication
Analytical thinking
Client service focus
Multi-line phone operation
Client service focus
Certification
Driver’s License
Timeline
Permit Expeditor
AIS Installations
04.2023 - CurrentRead More
Install & Permit Coordinator / Customer Service Representative
C&C Heating and Air Conditioning
06.2021 - 04.2023Read More
Graphic Designer
Berkshire eSupply
01.1997 - 03.2021Read More
Madonna University
Bachelor of Arts from Graphic Design
Read More