Anne McElroy
Affton,MO
Summary
Dynamic professional with a proven track record in guest relations management and interior design, honed at The Green Goose and as a self-employed Airbnb Host. Leveraged exceptional communication and effective problem-solving skills to increase repeat bookings and maintain high occupancy rates. Excelled in creating welcoming environments and resolving conflicts, ensuring top guest satisfaction.
Overview
4
4
years of professional experience
Work History
Airbnb Host
Self-employed
St Louis, MO
06.2020 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Maintained high occupancy rates through effective marketing strategies on various online platforms.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
Interior Design Assistant/ Stager/Customer Service
The Green Goose
St Louis, MO
12.2023 - 04.2024
- Ordered samples from vendors to handle presentation creation activities.
- Provided invaluable support to lead designer during high-pressure situations while managing multiple concurrent projects.
- Assisted lead designer in creating visually appealing spaces for residential and commercial clients.
- Streamlined communication between clients and design team through effective coordination of meetings and followups.
Customer Service Representative
HomeGoods
St Louis, MO
01.2023 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Bachelor Of Arts - English Literature
College of Charleston
Charleston, SC05.2005
Skills
- Strong Organization
- Booking Management
- Effective problem solving
- Exceptional communication
- Interior design
- Guest Relations
- Calendar scheduling
- Social Media Promotion
- Customer Service
- Guest Relations Management
Timeline
Interior Design Assistant/ Stager/Customer Service
The Green Goose
12.2023 - 04.2024
Customer Service Representative
HomeGoods
01.2023 - 05.2023
Airbnb Host
Self-employed
06.2020 - Current
Bachelor Of Arts - English Literature
College of Charleston