Anne Murdock
Lawrence,KS
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in Crisis Counseling/Suicide Prevention. Respectful and compassionate professional offering 7+ year background serving community by crisis counseling services.
Overview
5
5
years of professional experience
Work History
Crisis Chat Training Coordinator
HeadQuarters Kansas
06.2022 - Current
- Maintained accurate records of employee participation in training sessions, tracking progress towards learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Produced training manuals, presentations and resources for enhanced learning.
- Trained and mentored 20+ new personnel hired to fulfill various roles.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Developed and executed strategies to improve training program performance.
Crisis Chat Program Coordinator
HeadQuarters Kansas
01.2021 - 06.2022
- Organized and managed program development from conception through successful execution.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Developed and maintained relationships with external partners (NSPL) to facilitate program operations.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collected and reviewed counselor timesheets to manage program budgets.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Oversaw staff schedules and assignments to handle programming demands.
Crisis Chat Counselor
HeadQuarters Kansas
09.2019 - 12.2020
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
Master of Arts - Social Work
Washburn University
Topeka, KS05.2013
Master of Arts - Educational Technology
University of Hawaii At Manoa
Honolulu, HI12.1996
Bachelor of Science - Computer Science
University of Kansas
Lawrence, KS05.1982
Skills
- Verbal and written communication
- Schedule Management
- Analytical Thinking
- Virtual Training
- Presentation
- Crisis Intervention
- Crisis Assessment
- Efficient under pressure
- Empathy building
- Trauma Informed Care Framework
- Crisis Intervention Techniques
Timeline
Crisis Chat Training Coordinator
HeadQuarters Kansas
06.2022 - Current
Crisis Chat Program Coordinator
HeadQuarters Kansas
01.2021 - 06.2022
Crisis Chat Counselor
HeadQuarters Kansas
09.2019 - 12.2020
Master of Arts - Social Work
Washburn University
Master of Arts - Educational Technology
University of Hawaii At Manoa
Bachelor of Science - Computer Science
University of Kansas