Anne Peirce
Montgomery,AL
Summary
Personable and dedicated Customer Service Representative with extensive experience in medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hewlett Packard Enterprise/Medicaid contact
Montgomery, AL
10.2011 - 12.2019
- This was a state medicaid insurance contract with HP
Exceeded established service goals while leveraging customer service, high call volume and giving accurate information on a myriad of questions
Asked probing questions to determine insureds needs and accurately input information into electronic systems.
Collaborated with management to stay current on any new rules and regulations with regard to the Alabamba Medicaid insureds.
Consulted with doctors/hospitals regarding billing in order to assist insureds with any necessary rebilling
Call Center Representative
ASK Telemarketing
Montgomery, AL
10.2010 - 10.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
* Goal oriented and ability to handle multiple phone lines and calm irate customers
* Always striving to help our customers resolve issues satisfactory to all parties.
Education
General Office Services
Scituate High School
Scituate, MA06-1979
Skills
- Data Entry
- Complaint Resolution
- Data Collection
- Consultative Sales
References
References available upon request.
Timeline
Customer Service Representative
Hewlett Packard Enterprise/Medicaid contact
10.2011 - 12.2019
Call Center Representative
ASK Telemarketing
10.2010 - 10.2011
General Office Services
Scituate High School