Anne Polasek
San Antonio,Texas
Summary
Results-driven Operations Manager with expertise in enhancing workflow efficiency and service delivery. Proven track record in developing training programs and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Operations Manager
Texas Rehab Specialists
03.2025 - Current
- Coordinated daily operations to enhance workflow efficiency and service delivery.
- Implemented scheduling systems to optimize staff allocation and resource management.
- Assisted in training new team members on operational protocols and safety procedures.
- Developed standard operating procedures to streamline administrative functions and compliance tasks.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Area Manager
Circle of Care Pediatric Home Health
08.2011 - 07.2025
- Directed regional operations to ensure compliance with healthcare regulations and quality standards.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Mentored and developed staff, fostering a culture of excellence in patient care.
- Analyzed performance metrics to identify trends and drive strategic initiatives.
- Collaborated with multidisciplinary teams to optimize patient outcomes and service coordination.
- Established training programs for staff, improving knowledge retention and performance consistency.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Customer relationship management
Timeline
Operations Manager
Texas Rehab Specialists
03.2025 - Current
Area Manager
Circle of Care Pediatric Home Health
08.2011 - 07.2025