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Anne Portinen
ELY,MN
Work Preference
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Superior Fuel Company
Ely, MN
05.2021 - Current
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handle customers payments and process weekly deposits.
- Created inventory list of parts and keep updated.
- Process purchase orders for Accounts Payable.
Customer Service
Steger Mukluks
Ely, MN
10.2020 - 05.2021
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Self Employed
Four Dirty Paws
Ely, MN
10.2015 - 03.2019
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
Lead Worker
Minnesota Department Of Revenue
Ely, MN
10.1995 - 10.2015
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Kept case data and contact information up to date to expedite proceedings.
- Trained employees in essential job functions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Monitored workflow to improve employee time management and increase productivity.
Education
High School Diploma -
Ely Memorial High School
Ely, MN05.1981
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Order Fulfillment
- Microsoft Word
- Customer Relations
- Credit Card Payment Processing
- Senior Leadership Support
- Active Listening
Timeline
Customer Service Representative
Superior Fuel Company
05.2021 - Current
Customer Service
Steger Mukluks
10.2020 - 05.2021
Self Employed
Four Dirty Paws
10.2015 - 03.2019
Lead Worker
Minnesota Department Of Revenue
10.1995 - 10.2015
High School Diploma -
Ely Memorial High School