Community Banker ll / Receptionist
Adams Community Bank
Adams, Ma
03 2017 - 01 2025
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and payments with accuracy.
- Answered phones professionally in accordance with organizational prtocols.
- Assisted with administrative tasks such as filing documents.
- Provided superior customer service by responding to inquiries in a efficent and friendly manner.
- Kept reception ans common areasnclean and tidy.
- Assisted in solving customer complaints and disputes.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Developed effective working relationships with clients to ensure satisfaction with service provided.
- Maintained confidentiality of sensitive information obtained through job duties.
- Processed incoming mail and packages accurately and promptly.
- Signed for incoming deliveries and notified employees of packages.
- Performed light bookkeeping tasks such as entering data into software programs.