Suzanne J. Savage
Exeter,N.H.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Community Receptionist
Benchmark Senior Living
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
Administrative Assistant/EHS Coordinator
FXI, Inc.
11.2001 - 01.2022
- Monitored OSHA compliance standards at job site.
- Reviewed data points and trends to determine compliance.
- Instructed agents on industry regulations, compliance requirements, and company policies, mitigating potential risks associated with non-compliance incidents.
- Maintained and reported regulatory compliance.
- Prepared billing correspondence and maintained database to organize billing information.
- Maintained accurate records of all work performed, streamlining client billing processes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Receptionist/Data Entry
Mercury Machine Corporation
09.1993 - 05.2001
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Corresponded with clients through email, telephone, or postal mail.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Participated in regular volunteer meetings to continuously improve operations.
Education
Associate Of Arts - Paralegal Studies
Northern Essex Community College
Haverhill, MassachusettsSkills
- Greeting clients
- Telephone skills
- Organization skills
- File management
- Verbal and written communication
- Friendly, positive attitude
- Microsoft Power Point
- Customer and client relations
Certification
- OSHA 30 certification – Certificate was issued by 360 training upon completion of 30 hour training course. Card was also issued by the Department Of Labor in Recognition of the training.
- GO Facilitator Training – Certification of completion issued by Benchmark University L & D.
Timeline
Community Receptionist
Benchmark Senior Living
04.2022 - Current
Administrative Assistant/EHS Coordinator
FXI, Inc.
11.2001 - 01.2022
Receptionist/Data Entry
Mercury Machine Corporation
09.1993 - 05.2001
Associate Of Arts - Paralegal Studies
Northern Essex Community College