Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Anne Ristich

Ann Arbor

Summary

Experienced and reliable customer service officer and professional violinist with extensive experience providing excellent service in high profile settings. Strong dedication to helping people resolve issues and create positive experiences. Proven ability to listen attentively, solve problems quickly and efficiently while creating high-quality professional relationships. Excel in both team environments and alone.

Overview

27
27
years of professional experience

Work History

Professional Care Manager

Care Management By Natalie
01.2020 - Current
  • Conduct thorough assessments to identify patients' needs, strengths, and barriers to achieving optimal health outcomes.
  • Develop strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Serve as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Maintain strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.

Owner

Anne Ristich Violin Studio
01.1997 - Current
  • Employee a myriad of techniques and practices to provide the best foundation for developing players
  • Foster student growth both personally and artistically
  • Collaborate with public and private school music programs to achieve student success
  • Organize recitals and public performances for development of artistic expression
  • Maintain student schedule and financial database.
  • Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Customer Service Representative

Shar Music Company
01.2016 - 04.2020
  • Answer an average of 100 calls per day in a high-volume call center environment
  • Resolve customer complaints and ensure calls are handled in a prompt and professional manner
  • Consults and provides fine instrument advice to beginning and advanced players
  • Establish local and national relationships with clients to secure continuous referrals
  • Expedite customer interaction with quick decision making skills.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Master of Music - Violin Performance

University of Michigan
Ann Arbor, MI
05.1997

Bachelor of Music - Violin Performance

New England Conservatory of Music
Boston, MA
06.1990

Skills

  • Customer Account Management
  • Multi Line Phone Etiquette
  • Complaint Resolution
  • Meticulous Attention to Detail
  • Data Entry and Maintenance
  • Professional Attitude
  • MS Office and Apple IOS Communication
  • Appointment Scheduling

references

Kelly Askew, Chair, Anthropology Department, University of Michigan

(734) 709-5093 - kaskew@umich.edu


Addie Weaver, Associate Professor, School of Social Work, University of Michigan

(734) 276-5807 - weaverad@umich.edu

Timeline

Professional Care Manager

Care Management By Natalie
01.2020 - Current

Customer Service Representative

Shar Music Company
01.2016 - 04.2020

Owner

Anne Ristich Violin Studio
01.1997 - Current

Master of Music - Violin Performance

University of Michigan

Bachelor of Music - Violin Performance

New England Conservatory of Music

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Anne Ristich