Anne Russell
Hospitality Syracuse
Cohoes
28
years of professional experience
Shift Manager at Hospitality Syracuse with a strong focus on customer service and staff development. Successfully enhanced guest satisfaction ratings through effective complaint resolution and employee training. Expert in inventory control and cash handling, fostering a motivated team environment that consistently meets operational goals.
Work History
Shift Manager
28 Years 3 Months- Supervised daily operations, ensuring adherence to service standards and guest satisfaction.
- Trained and mentored staff on best practices for customer engagement and efficiency.
- Coordinated shift schedules to optimize labor resources and maintain coverage.
- Implemented inventory management processes to minimize waste and enhance stock accuracy.
- Resolved customer complaints swiftly, improving overall guest experience ratings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Managed and submitted two weekly inventory orders to maintain optimal stock levels.
- Submitted cash change orders weekly to ensure adequate funds for daily operations.
- Daily cleaning of restaurant
- Maintaining oil quality including filtering and disposing of oil. As well as replenishing with new oil.
Education
High School Diploma
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Staff motivation
Opening and closing procedures
Punctual and reliable
Handling customer complaints
Delegating work
Inventory control
Staff development
Timeline
Shift Manager
Hospitality Syracuse
05.1998 - CurrentRead More
Troy High School
High School Diploma
Read More