ANNE RUTTER
New York,NY
Summary
Energetic Server and Host providing world class customer service in an upscale hotel environment.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Usher
Nederlander Productions Broadway Theater
New York, NY
09.2022 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
- Carried out day-day-day duties accurately and efficiently.
Usher
IRISH ARTS CENTER
12.2021 - Current
- Greeted and collected tickets of patrons at Irish Arts Center
- Provided information about current and future events at facility.
- Assisted patrons with seating by giving directions and lighting paths.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
Server
THE MARRIOTT MARQUIS VIEW LOUNGE AND RESTAURANT
11.1992 - 03.2021
- Senior server in fast-paced, high volume rotating lounge.
- Personal sales ranging from $1000 to $ 5000 per evening.
- Trained new staff members in etiquette, protocol and all Marriott Standards and property Individual Standard Operating Procedures.
- Continually improved sales through food and beverage recommendations and upselling techniques.
- Designed floor plans for special events and Large parties.
- Bartended for large parties, functions and as a fill-in service bartender.
- Held Responsible for all Marriott Cash Handling Procedures.
- Banquet server for special events, large parties and functions within View Complex.
- Created personal experience through steps of service and personally connecting with guests to ensure a returning clientele.
- Guided guests through menus while demonstrating full knowledge of food, beverage and ingredients.
- Arranged for set up, restocking and breaking down section and side station and assigned side work..
- Issued checks and collected payment in a timely manner.
Restaurant and Events Reservation Agent
MARRIOTT MARQUIS
11.1991 - 11.1992
- Successfully managed 200 to 500 restaurant reservations per day.
- Provided excellent customer service to a variety of clientele through personalized conversations.
- Communicated with managers and host staff about large parties, special requests and VIP’s.
- Suggested upgrades and add-on options of events packages to increase revenue for all outlets in hotel.
- Accepted and processed payments for events in accordance with Marriott Guidelines.
- Maintained accurate records and documentation for all reservations to be reported to Sales manager.
Host
MARRIOTT MARQUIS THE VIEW LOUNGE
11.1989 - 11.1991
- Greeted average of 300 guests per night and escorted them to their tables.
- Successfully planned seating and assigned guests to tables while ensuring that each server had proper number of customers in their sections.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials while guests waited for their server.
- Received dining room reservations, arranged parties, special events, or special services for diners..
- Assisted in setting up planned events and last-minute parties.
- Informed servers of newly seated parties for speedy service.
Skills
- Beverage preparation
- Hospitality Service Expertise
- High-Volume Dining
- Guest Seating Arrangements
- Food station setup
- Food and beverage pairings
Performance Experience
Actress and Dancer on Broadway, TV and Film
Certification
Marriott server Trainer-March 1993-1998
Certificate of Fitness for Indoor Place of Assembly Safety
AssemblyPersonnel-(F-03) -January 2022
Local 306 Member-Current
Accomplishments
Member of Marriott Quarter Century Club- 25 years or more of Service
Timeline
Usher
Nederlander Productions Broadway Theater
09.2022 - Current
Usher
IRISH ARTS CENTER
12.2021 - Current
Server
THE MARRIOTT MARQUIS VIEW LOUNGE AND RESTAURANT
11.1992 - 03.2021
Restaurant and Events Reservation Agent
MARRIOTT MARQUIS
11.1991 - 11.1992
Host
MARRIOTT MARQUIS THE VIEW LOUNGE
11.1989 - 11.1991