Summary
Overview
Work History
Skills
Performance Experience
Certification
Accomplishments
References
Timeline
Generic

ANNE RUTTER

New York,NY

Summary

Energetic Server and Host providing world class customer service in an upscale hotel environment.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Usher

Nederlander Productions Broadway Theater
09.2022 - Current
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Directed ticket holders to seats and facility locations.
  • Carried out day-day-day duties accurately and efficiently.

Usher

IRISH ARTS CENTER
12.2021 - Current
  • Greeted and collected tickets of patrons at Irish Arts Center
  • Provided information about current and future events at facility.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Directed ticket holders to seats and facility locations.

Server

THE MARRIOTT MARQUIS VIEW LOUNGE AND RESTAURANT
11.1992 - 03.2021
  • Senior server in fast-paced, high volume rotating lounge.
  • Personal sales ranging from $1000 to $ 5000 per evening.
  • Trained new staff members in etiquette, protocol and all Marriott Standards and property Individual Standard Operating Procedures.
  • Continually improved sales through food and beverage recommendations and upselling techniques.
  • Designed floor plans for special events and Large parties.
  • Bartended for large parties, functions and as a fill-in service bartender.
  • Held Responsible for all Marriott Cash Handling Procedures.
  • Banquet server for special events, large parties and functions within View Complex.
  • Created personal experience through steps of service and personally connecting with guests to ensure a returning clientele.
  • Guided guests through menus while demonstrating full knowledge of food, beverage and ingredients.
  • Arranged for set up, restocking and breaking down section and side station and assigned side work..
  • Issued checks and collected payment in a timely manner.

Restaurant and Events Reservation Agent

MARRIOTT MARQUIS
11.1991 - 11.1992
  • Successfully managed 200 to 500 restaurant reservations per day.
  • Provided excellent customer service to a variety of clientele through personalized conversations.
  • Communicated with managers and host staff about large parties, special requests and VIP’s.
  • Suggested upgrades and add-on options of events packages to increase revenue for all outlets in hotel.
  • Accepted and processed payments for events in accordance with Marriott Guidelines.
  • Maintained accurate records and documentation for all reservations to be reported to Sales manager.

Host

MARRIOTT MARQUIS THE VIEW LOUNGE
11.1989 - 11.1991
  • Greeted average of 300 guests per night and escorted them to their tables.
  • Successfully planned seating and assigned guests to tables while ensuring that each server had proper number of customers in their sections.
  • Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials while guests waited for their server.
  • Received dining room reservations, arranged parties, special events, or special services for diners..
  • Assisted in setting up planned events and last-minute parties.
  • Informed servers of newly seated parties for speedy service.

Skills

  • Beverage preparation
  • Hospitality Service Expertise
  • High-Volume Dining
  • Guest Seating Arrangements
  • Food station setup
  • Food and beverage pairings

Performance Experience

Actress and Dancer on Broadway, TV and Film

Certification

Marriott server Trainer-March 1993-1998

Certificate of Fitness for Indoor Place of Assembly Safety

AssemblyPersonnel-(F-03) -January 2022

Local 306 Member-Current

Accomplishments

    Member of Marriott Quarter Century Club- 25 years or more of Service

References

Stephen Batta - Sr. VP of Operations, Highgate Hotels 347-203-4773 sbatta@highgate.com

Sandra Berger -Dir. of Operations, Marriott Baltimore 410-385-3000 Sandra.Berger@marriott.com

Anah Klate- Audience Services Manager-Irish Arts Center 212-757-3318 anah.klate@irishartscenter

Timeline

Usher

Nederlander Productions Broadway Theater
09.2022 - Current

Usher

IRISH ARTS CENTER
12.2021 - Current

Server

THE MARRIOTT MARQUIS VIEW LOUNGE AND RESTAURANT
11.1992 - 03.2021

Restaurant and Events Reservation Agent

MARRIOTT MARQUIS
11.1991 - 11.1992

Host

MARRIOTT MARQUIS THE VIEW LOUNGE
11.1989 - 11.1991

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ANNE RUTTER