Anne Schwarztrauber
Girard,PA
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server/Bartender
Twisted Elk Brewery
Lake City, PA
05.2025 - Current
- Assisted in organizing special events, coordinating with team members to ensure successful execution.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned about different beers that we offer
Training Specialist
Erie Federal Credit Union
Erie, PA
08.2021 - Current
- Create interactive training activities, programs, and presentations for all new and existing employees
- Maintain knowledge on all products and services within the credit union and incorporate Member Experience in all training initiatives
- Conduct training sessions for new employees in teller, member services, lending operations, and other areas of the credit union
- Assist in maintaining, updating, and enhancing the e-learning system to ensure accurate information is being presented
- Plan and implement employee education and training programs that reflect the strategic plan of the credit union
Server/Bartender
Lakeland's Restaurant and Pub
Lake City, PA
03.2024 - 02.2025
- Provided exceptional customer service, ensuring timely and accurate order fulfillment.
- Collaborated with kitchen staff to maintain seamless communication during peak hours.
- Trained new servers on menu knowledge and customer interaction protocols.
- Streamlined table turnover processes, enhancing overall dining efficiency.
- Managed cash register operations, ensuring accuracy in transactions and reconciliations.
- Implemented quality control measures for food presentation and service standards.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Support Center Representative
Erie Federal Credit Union
Erie, PA
05.2020 - 08.2021
- Perform Credit Union transactions per members’ requests such as but not limited to account transfers, loan/credit card payments, Star functions, debit card maintenance, disputes, etc.
- Handle all questions and concerns with EZ Money Manager, EZ Phone, EZ Bill Pay, and EZ e-statements.
- Research and solve routine member questions, problems and complaints concerning credit union accounts.
- Cross-sell products and services when appropriate
- Maintain current knowledge of and compliance with all Credit Union policies and procedures, including compliance with the Bank Secrecy Act and all federal laws and regulations as set forth by the NCUA and other regulatory agencies.
Financial Service Representative
Erie Federal Credit Union
Edinboro, PA
04.2018 - 05.2020
- Greet and welcome members and visitors to the credit union in a professional manner. Represent the Credit Union to members in a courteous manner following the credit union’s Member Service Standards and provide prompt, efficient, and accurate service in the processing of transactions.
- Perform all routine teller transactions
- Member Service responsibilities include but are not limited to open and closing accounts, CD’s, and IRA’s. Ordering debit cards, foreign currency, and checks. Performing wire transfers, selling travel/gift cards, address/name changes and other requests.
- Respond and resolve discrepancies, problems and complaints. This may involve research and communication with other employees from other departments.
- Provide information about various products and services to new members, existing members and potential members.
- Maintain current knowledge of and compliance with all Credit Union policies and procedures, including compliance with the Bank Secrecy Act and all federal laws and regulations as set forth by the NCUA and other regulatory agencies.
Assistant Head Teller
Erie Federal Credit Union
Edinboro, PA
10.2017 - 04.2018
- Basic teller duties as described below
- Assist Head Teller in maintaining and balancing vault, Process transfer slips to/from vault.
- Balance ATM machine. Process deposit envelopes, count and stock canisters and adjust discrepancies.
- Must be able to handle employees and members when Head Teller is out of the office, becoming the acting Head Teller.
- Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies.
Teller
Erie Federal Credit Union
Erie, PA
07.2017 - 10.2017
- Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
- Provide routine information on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.
- Process mail and night deposit transactions.
- Provide members with account status, including current balances and loan pay-offs.
- Keep up on all Credit Union procedures and services.
- Provide members with forms necessary to transact business at the Credit union.
- Balance drawer at end of the day.
Server and Manager
Mike N Dangelo's
Girard, PA
02.2009 - 08.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to enhance food presentation and quality.
- Trained new servers on menu items, service standards, and restaurant policies.
- Resolved customer complaints swiftly to maintain high levels of guest satisfaction.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Learned to delegate different responsibilities amongst staff
Education
High School Diploma -
Girard High School
Girard, PA06.2011
Skills
- Product memorization
- Excellent communication skills
- Reliable
- Strong work ethic
- Friendly
- Proficient multitasker
- Exceptional Customer Service
- Organized
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Problem resolution
- Verbal communication
Certification
- HERO Community Development Certified Financial Counseling
- RAMP (Responsible Alcohol Management Program) Certification
Timeline
Server/Bartender
Twisted Elk Brewery
05.2025 - Current
Server/Bartender
Lakeland's Restaurant and Pub
03.2024 - 02.2025
Training Specialist
Erie Federal Credit Union
08.2021 - Current
Support Center Representative
Erie Federal Credit Union
05.2020 - 08.2021
Financial Service Representative
Erie Federal Credit Union
04.2018 - 05.2020
Assistant Head Teller
Erie Federal Credit Union
10.2017 - 04.2018
Teller
Erie Federal Credit Union
07.2017 - 10.2017
Server and Manager
Mike N Dangelo's
02.2009 - 08.2016
High School Diploma -
Girard High School