Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Makenzie Musser

Charlotte,North Carolina

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
years of professional experience

Work History

Sonic

Carhop Server
01.2023 - Current

Job overview

  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Memorized orders and maintained accuracy in high-traffic times.

Walmart

Cashier/Customer Service Associate
08.2022 - 12.2022

Job overview

  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.


Southern Fried Chics

Customer Service Rep.
05.2018 - 12.2021

Job overview

  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Rock Hill High School
Rock Hill, SC

High School Diploma
06.2020

Skills

  • Order Fulfillment Procedures
  • Product Memorization
  • Food Sales and Promotion
  • Volume and Quality
  • Customer Needs Assessments
  • Order Accuracy
  • Guest Satisfaction
  • Customer Interaction
  • Effective Multitasking
  • Customer Loyalty
  • Customer Service
  • Good Communication
  • Customer Complaint Resolution
  • Willing to Learn
  • Hospitality and Accommodation
  • Friendly Attitude

Timeline

Carhop Server

Sonic
01.2023 - Current

Cashier/Customer Service Associate

Walmart
08.2022 - 12.2022

Customer Service Rep.

Southern Fried Chics
05.2018 - 12.2021

Rock Hill High School

High School Diploma

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Makenzie Musser