Kirsti Simmons
Eastland,TX
Summary
I am a Friendly, hard working, and caring. With 12 years of experience in Managing and working in food service. Whatever job I am doing, whether it be organizing a fundraiser, or scrubbing toilets, I work hard! and do my very best. I am very Detail-oriented, and dedicated to staying calm under pressure. Working at sonic has helped me learn to solve any problem I am faced with in a calm and productive way. I am very Motivated and driven, with a history of success tackling new challenges. I work well with others great in fact. I can promise you this, you WILL NOT regret your decision to hire me. I want to be what, y'all want, and look for in an employee!
Overview
15
15
years of professional experience
Work History
Carhop
Sonic Drive In of Eastland
Eastland, TX
05.2009 - Current
- Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Delivered food within 2 to 3 minutes or less, to meet quality and service standards.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Answered product and order questions accurately and professionally.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Informed customers of regular deals or monthly specials, upselling 70% of orders.
- Sold 20 specials and promotional items daily to exceed sales goals.
- Used computer system and cash register to receive payments by cash, check, credit card and voucher.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Took orders, prepared foods and processed payments in full-service fast food establishment.
- Conducted random audits on inventory levels to uncover variances between reported count and actual count.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Carried trays weighing up to 10 to 15 lbs pounds to correct cars.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained 90% order accuracy in high-volume times.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Reported issues with customers and orders to supervisors.
Cashier
Walmart
Eastland, TX
09.2019 - 01.2021
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Processed [Number] transactions per day with exceptional accuracy.
- Monitored sales events, added new merchandise and rang up purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Received payments for [Product or Service] and issued receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Properly verified customer identification for alcohol or tobacco purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
High School Diploma -
Eastland High School
Eastland, TX05.2011
Some College (No Degree) -
University Of North Texas
Denton, TXSkills
- Food Preparation and Safety
- Order Delivery Practices
- Conflict Resolution
- Beverage Preparation
- Ordering Procedures
- Interactive Communication Skills
- Food Running
- Menu Memorization
- Order Accuracy
- Customer Interaction
- Inventory Management
- Sales
- Food Preparation
- Inventory Control
- Guest Services
- Cash Handling
- Food Sales and Promotion
- Equipment Maintenance
- Sales Goals
- Client Needs Assessment
- Sanitation Practices
- Guest Satisfaction
- Cleaning
- Food Service Regulations
- Health and Safety Standards
- Food Delivery
- Food Safety
- Product Memorization
- New Product Information
- Equipment Cleaning
- Cash Register Operation
- Mathematically Adept
- Customer Contact
- Customer Checkout
- Order Fulfillment Procedures
- Food Serving Basics
- Fast Food Customer Service
- Food Service Efficiency
- Bagging Items
- Upselling Products and Services
- Giving Accurate Change
- Retail Industry Knowledge
Additional Information
Why am I the best fit for you company or business?
- I work really hard and in a timely fashion.
- Im not scared of trying something new.
- I am a caring and polite person, I am very much an optimist.
- I do what I am told you wont have to tell me more than once.
- Responsibility isn't new to me, I am the proud mother of a 4 year old boy.
- I have skills in computers and technology.
- I am a very organized person.
- If I do make a mistake and I will, everyone makes them. I will learn from it and grow as a person.
- I get along with pretty much anybody. And most people enjoy my company too.
- I am rarely ever sick the only time I would miss work was if it was an emergency.
- I want to find my new career in life, so I can make my son proud that his mom has a great job! And loves it!
My interests outside of work.
- Playing outside with my son, Zayden, he loves being out there and that makes me really happy when I bond with him.
- Binge watching my favorite shows on my TV.
- I also started a garden recently so I have been working on that a ton.
- Seeing my family, they are scattered everywhere so when do all get together its awesome I love it!
- Sitting with my fiance Kasey, me, and Zayden watching scary movies and eating salty popcorn lol.
Timeline
Cashier
Walmart
09.2019 - 01.2021
Carhop
Sonic Drive In of Eastland
05.2009 - Current
High School Diploma -
Eastland High School
Some College (No Degree) -
University Of North Texas