Anne Torson
Omaha,NE
Summary
Disciplined worker. Consistently recognized for hard work and positive attitude. Adaptable and easygoing, takes direction well. Results-oriented with a background in client service. Self-motivated and dependable, achieving high performance with minimal supervision.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
08.2017 - 03.2023
- Completed store opening and closing procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Administrative Coordinator
Hazelden Betty Ford
09.2019 - 03.2021
- Greeted inpatient residents and guided them through the scheduling process.
- Answered phone calls and scheduled clinician appointments.
- Completed various office tasks including filing and organizing.
- Maintained employees personal calendars and bridged gap between patient and clinician.
- Handled high-stress patient situations.
Addiction Recovery Technician
Hazelden Betty Ford
09.2018 - 03.2021
- Monitored patients and kept inpatient unit secure, reporting behavioral changes to clinicians.
- Provided emotional support and assistance to those in early recovery.
- Assisted patients in following their care plans.
- Handled high-stress patient situations and behavioral outbursts.
Front Desk Receptionist
University Of Nebraska Omaha
04.2016 - 11.2016
- Greeted guests at front desk and took on facility tours if requested.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered phone calls from customers inquiring about member services.
- Resolved customer issues with empathy and grace.
Education
Bachelor of Arts - Medical Humanities
University of Nebraska Omaha
Omaha, NE05.2025
Skills
- Great communicator
- Excellent writing skills
- Good at managing high stress situations that arise
- Works well on a team
- Quick learner
Timeline
Administrative Coordinator
Hazelden Betty Ford
09.2019 - 03.2021
Addiction Recovery Technician
Hazelden Betty Ford
09.2018 - 03.2021
Shift Supervisor
Starbucks Coffee Company
08.2017 - 03.2023
Front Desk Receptionist
University Of Nebraska Omaha
04.2016 - 11.2016
Bachelor of Arts - Medical Humanities
University of Nebraska Omaha