Anne Valentine
Kelso,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
34
34
years of professional experience
Work History
Cook
Elks Lodge 1482
Kelso , WA
2016.09 - 2017.03
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Planned menus based on customer preferences, nutritional value and budget constraints.
- Resolved customer complaints regarding food quality or services provided.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Debt Collector Agent
NCS
Longview , WA
2003.06 - 2005.03
- Contacted debtors to discuss payment arrangements and negotiate settlements on delinquent accounts.
- Analyzed consumer credit reports to determine the best course of action for collecting outstanding balances.
- Maintained accurate records of collection activities, payments, adjustments, and other related information.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Explained collection policies and procedures to customers in a clear and concise manner.
- Provided timely feedback on account status changes to internal stakeholders.
- Drafted letters and notices requesting payment from debtors in accordance with company policy.
- Monitored past due accounts for timely resolution within established timeframes.
- Assisted customers in setting up repayment plans that fit their financial situations.
Waitress
Carol & Gus Boris
Clatskanie , OR
1983.06 - 1989.11
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Some College (No Degree) - Criminal Justice
Kaplan College - Phoenix
Phoenix, AZSkills
- Customer Service
- Positive and professional
- High volume production capability
- Quality assurance and control
- Focused and disciplined
Customer Service
- I have always been in a customer service environment, no matter what position I have held.
- I am a people person.
- I always do my best and exceed expectations.
- What I lack in experience, I excel in learning.
Timeline
Cook
Elks Lodge 1482
2016.09 - 2017.03
Debt Collector Agent
NCS
2003.06 - 2005.03
Waitress
Carol & Gus Boris
1983.06 - 1989.11
Some College (No Degree) - Criminal Justice
Kaplan College - Phoenix
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