Anne Walkner
Key West
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.
Overview
11
11
years of professional experience
Work History
Account Manager
Keyboard Advertising Specialties
11.2019 - Current
- Worked directly with customers to build their merchandise portfolio, from conception to execution.
- Managed a diverse portfolio of accounts, ensuring timely communication, effective problem resolution, and strict deadlines.
- Established clear communication with vendors and decorators ensuring all orders are fulfilled and on time.
- Experience working with many different decoration methods: screen printing, embroidery, DTF, sublimation, pad printing, laser engraving etc.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
General Manager
Garbo's Grill
01.2014 - 10.2019
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Associate of Arts -
College of The Florida Keys
Key West, FL05-2014
Skills
- Account management
- Teamwork and collaboration
- Client relations
- Issue resolution
- Project management
- Operations
- New account creation
Languages
English
Timeline
Account Manager
Keyboard Advertising Specialties
11.2019 - Current
General Manager
Garbo's Grill
01.2014 - 10.2019
Associate of Arts -
College of The Florida Keys
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