Anne Wenzel
Self-employeed
Bowie,MD
7
years of professional experience
Customer-focused individual who brings valuable experience in addressing and resolving customer issues effectively with a strong background in sales and service within retail environments. Notable for cash handling proficiency and stress tolerance, consistently delivering exceptional service and fostering customer loyalty. Additionally known for strong focus on team collaboration and achieving positive outcomes, and who is reliable and adaptable with excellent communication and problem-solving skills.
Work History
Bookseller
2 Years 10 Months- Assisted customers with product selection and recommendations, resulting in repeat business and positive feedback.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Trained new team members on store procedures and customer service best practices.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Processed transactions efficiently using point-of-sale systems to maintain accurate sales records.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
House and Pet Sitter
7 Years 4 Months- Provided attentive care for pets, ensuring safety and well-being during owners' absence.
- Managed house maintenance tasks, including cleaning, watering plants, and mail collection.
- Developed trust with clients through consistent communication and updates regarding their pets and homes.
- Communicated with homeowner via phone or text.
Concessions Worker
1 Year 11 Months- Operated point-of-sale systems to process transactions efficiently.
- Ensured cleanliness and organization of concession stands for optimal customer experience.
- Maintained compliance with health and safety regulations during food preparation and service.
- Consistently provided friendly service to promote better customer engagement.
- Collaborated with team members to streamline workflows and enhance service efficiency.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Education
Associate of Science - Hospitality Management
ServSafe Food Protection Manager Certification - Food And Nutrition
High School Diploma
Skills
Customer relations
Relationship building
Problem solving expertise
Conflict resolution
Proactivity
Reliability and punctuality
Composure
Cash handling proficiency
Product recommendations
Store organization
Timeline
Bookseller
Barnes & Noble
10.2023 - CurrentRead More
Concessions Worker
University of Maryland, College Park
10.2021 - 09.2023Read More
House and Pet Sitter
Self-employeed
04.2019 - CurrentRead More
Prince George's Community College
Associate of Science from Hospitality Management
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National Restaurant Association
ServSafe Food Protection Manager Certification from Food And Nutrition
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Bowie High School
High School Diploma
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