Anne Marie Westmoreland
Montgomery,Texas
Summary
With over 20 years of experience in the Veterinary and Optometrist Industry, I bring extensive knowledge in providing exceptional customer service. Throughout my career, I have honed skills in office administration, managing appointments, composing professional emails, handling accounting and inventory tasks, and efficiently handling high volumes of calls and data entry. My unwavering dedication to customer service has allowed me to cultivate productive relationships with clients, creatively resolve issues, and employ tact and diplomacy to achieve mutually beneficial outcomes and foster customer loyalty.
Overview
13
13
years of professional experience
Work History
Vet Tech Assistant/ Receptionist
Animal Emergency Clinic NE
Humble, TX
11.2021 - Current
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Managed multiple tasks simultaneously while maintaining professionalism under pressure during high-traffic periods at the front desk.
- Supported office management by maintaining accurate inventory records of supplies and submitting orders when necessary.
- Enhanced company reputation by consistently maintaining a high level of professionalism during all interactions with clients, vendors, and team members.
- Provided training for new receptionist staff members, contributing to their smooth onboarding process.
Lead Receptionist/Assistant Manager
Cypresswood Animal Clinic
Spring, TX
05.2020 - 11.2021
- Maintained scheduled appointments for clientele
- Monitor/Placed medication, specialty, OTC and clinic inventory orders as needed
- Educated clients about vaccinations, heartworm prevention, flea and tick prevention
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service
Assistant Manager/Receptionist
North Pines Animal Hospital
Willis, TX
02.2016 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Receptionist
Panther Creek Pet Clinic
The Woodlands, Texas
06.2012 - 02.2016
- Managed multi-line phone system and pleasantly greeted
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Education
Associate's Degree - Veterinary Science
Penn Foster
Chandler, AZCertified Nurse Aide - Nurse
Lone Star Community College
Shenandoah, Texas01.2006
High School Diploma - undefined
Conroe High School
Conroe, Texas01.2004
Skills
- Cleaning and sanitizing
- Patient restraint
- Medication administration
- Sample collection
- Emergency and preventive care
- Proficient in Avimark and Cornerstone
- Veterinary standards and procedures
- Laboratory testing
- Medical triage
Timeline
Vet Tech Assistant/ Receptionist
Animal Emergency Clinic NE
11.2021 - Current
Lead Receptionist/Assistant Manager
Cypresswood Animal Clinic
05.2020 - 11.2021
Assistant Manager/Receptionist
North Pines Animal Hospital
02.2016 - 05.2018
Receptionist
Panther Creek Pet Clinic
06.2012 - 02.2016
High School Diploma - undefined
Conroe High School
Associate's Degree - Veterinary Science
Penn Foster
Certified Nurse Aide - Nurse
Lone Star Community College