Anne Wiggins
Gastonia,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
45
45
years of professional experience
Work History
Vice President/Sales Executive/Product Specialist
PM Us Coatings, LTD.
Gastonia, North Carolina
07.1997 - 12.2015
- Analyzed market trends to inform strategic planning and business development efforts.
- Identified problems and implemented solutions to better streamline operations.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Negotiated contracts with vendors for services, products and supplies.
- Established performance standards for staff members in order to drive productivity levels up.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Developed strong relationships with clients to enhance customer satisfaction.
- Negotiated contracts and pricing terms with new and existing customers.
- Managed inventory levels to ensure timely product availability for clients.
- Generated detailed reports on sales activities and client feedback for management review.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated contracts with clients on behalf of the company.
- Attended industry events to build relationships with key contacts in the field.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Presented product demonstrations at trade shows, conferences, and other events.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Regional Sales Manager
Rauch Industries Inc.
Gastonia, NC
03.1989 - 07.1997
- Collaborated with cross-functional teams to improve customer satisfaction initiatives.
- Managed key client relationships and negotiated contracts effectively.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Provided technical advice and support on product features and benefits to customers.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Organized trade shows, exhibitions, and other events to showcase products.
- Collaborated with product development team to create new products tailored to local markets.
- Prospected, identified, and cultivated relationships with contacts to promote product lines and solutions.
Product Development Manager
Rauch Industries Inc.
Gastonia, North Carolina
07.1970 - 03.1989
- Led cross-functional teams to develop innovative product features and enhancements.
- Analyzed market trends to identify opportunities for new product development initiatives.
- Coordinated with supply chain teams to ensure timely delivery of product components.
- Analyzed customer feedback data to inform product direction.
- Provided guidance on technical implementation of design specifications.
- Researched patents, copyrights and trademarks, avoiding infringement issues.
- Studied and used knowledge of industry-specific production tools, machinery and equipment.
- Supported efforts to develop and launch new product offerings and enhancements for existing products.
- Prepared cost analysis reports on new product development.
- Supervised daily activities of assigned department personnel, quickly addressing questions or performance issues.
- Offered direction, performance feedback and training to staff throughout projects.
- Monitored progress and completion to propel department commitment to on-time delivery and quality.
- Spearheaded various product development initiatives, projects and duties.
- Resolved conflicts between different departments during development cycles.
- Communicated progress updates to senior management and other stakeholders.
- Managed vendor relationships related to product development initiatives.
Education
Associate of Arts - Architectural Drafting
Gaston College
Dallas, NC06-1987
Commerical Art
Western Carolina University
Cullowhee, NCSkills
- Friendly, positive attitude
- Calm under pressure
- Problem resolution
- Multitasking Abilities
- Remote office availability
- Customer relations
- Collaboration
- Organization
- Revenue generation
- Problem solving
- Customer service
Timeline
Vice President/Sales Executive/Product Specialist
PM Us Coatings, LTD.
07.1997 - 12.2015
Regional Sales Manager
Rauch Industries Inc.
03.1989 - 07.1997
Product Development Manager
Rauch Industries Inc.
07.1970 - 03.1989
Associate of Arts - Architectural Drafting
Gaston College
Commerical Art
Western Carolina University