Anne Woodard
Sales Manager
Himrod,NY
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 16-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sales Manager
Harbor Freight
06.2022 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of seven people, stepping in to support employees and deliver smooth sales processes for clients.
Training Store Manager
Dollar General
05.2007 - 06.2022
- Opened and closed store 6 days per week.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Oversaw, trained and encouraged numerous Store mangers, promoting culture of efficiency and performance.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for 4-8 shifts, taking into account customer traffic and employee strengths.
Customer Service/Receptionist
Pediatric Dentistry Associates
02.2006 - 06.2007
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Prattsburgh
Prattsburgh, NY06.1993
Skills
- Team Oversight
- Product and Service Management
- Continuous Improvements
- HR and Payroll
- Critical Thinking
- Judgment and Decision-Making
- Coaching and Mentoring
- Time Management
- Sales Presentation
Sales team training
Staff management
Goals and performance
Verbal and written communication
Sales presentations
Positive and upbeat
Sales planning
Performance management
Timeline
Sales Manager
Harbor Freight
06.2022 - Current
Training Store Manager
Dollar General
05.2007 - 06.2022
Customer Service/Receptionist
Pediatric Dentistry Associates
02.2006 - 06.2007
High School Diploma -
Prattsburgh
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