Anne Zetina Romero
Sturgis,MI
Summary
Dynamic professional with strong communication and problem-solving skills developed in a fast-paced service environment. Proven track record of efficiently managing and resolving customer inquiries, resulting in high levels of customer satisfaction. Ready to transition into a new field to leverage these skills for driving team performance and enhancing client experiences. Committed to fostering collaborative relationships and delivering exceptional service in every interaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
GT Independence-Self Directed Care
03.2025 - 12.2025
- Provided bilingual support to customers, enhancing communication and service quality.
- Corresponded with clients through email, telephone, or postal mail.
- Managed high-volume calls while maintaining quality assurance standards.
Production Worker
Michigan Plastic Works
01.2025 - 03.2025
- Operated machinery to assemble products efficiently and accurately.
- Conducted quality control inspections to ensure product standards met specifications.
- Assisted in maintaining a clean and organized work environment for safety compliance.
SAMPLE MAKER
Rehau
08.2024 - 11.2024
- Organized swatches according to color, texture, and pattern for easy reference.
- Operated a variety of machines including cutting machines, cutting tools and presses.
- Cleaned and organized equipment and work areas, keeping workspace operating smoothly.
SALES ASSOCIATE
Dollar General
01.2024 - 08.2024
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Performed cash register operations accurately according to company guidelines.
FRONT END ASSOCIATE
Walmart
08.2022 - 12.2023
- Uphold company policies regarding sales procedures, returns, and cash handling procedures.
- Communicated clearly with team members to facilitate customer service and store operations.
- Greeted customers warmly and provided exceptional service throughout shopping experience.
Education
High School Diploma -
Sturgis High School
Sturgis, MI05-2024
Skills
- Customer service
- Bilingual
- Critical thinking & problem solving
- Adaptability
Timeline
Customer Service Representative
GT Independence-Self Directed Care
03.2025 - 12.2025
Production Worker
Michigan Plastic Works
01.2025 - 03.2025
SAMPLE MAKER
Rehau
08.2024 - 11.2024
SALES ASSOCIATE
Dollar General
01.2024 - 08.2024
FRONT END ASSOCIATE
Walmart
08.2022 - 12.2023
High School Diploma -
Sturgis High School