Annel Cruz
Orlando
Summary
Dedicated to fostering positive connections with clients, staff, and management. Personable and professional administrative professional with exceptional communication skills. Excel in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management for efficient operations.
Professional childcare provider with solid background in nurturing and developing children through creative and educational activities. Strong track record in supporting family needs, ensuring safety, and fostering positive behavior. Effective in collaborating with parents and adapting to dynamic situations, consistently delivering reliable and compassionate care
Overview
5
5
years of professional experience
Work History
Nanny
Advance Technologies
05.2022 - 11.2024
- Developed positive relationships with the children and their parents, ensuring the children were happy and safe
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Medical Receptionist
Pediatric Associates, LLC
08.2023 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Obtained payments from patients and scanned identification and insurance cards
- Translated for MD during patient visits
Customer Service Associate/ Administrative Assistant
Fruta-Mex
06.2019 - 06.2023
- Recommended dish serving along with desserts
- Promptly handled inquiries and complaints with customer satisfaction
- Maintained knowledge base of the evolving product offering
- Exceeded sales targets by offering items on menu
- Inventoried and ordered supplies
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Organized both physical and digital files and updated reports to coordinate project materials
- Tracked and submitted employee timesheets to prepare for payroll processing
- Scheduled staff and monitored resource allocation to provide optimal coverage and service
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Recommended dish serving along with desserts
- Inventoried and ordered supplies
Education
Associate Degree - Nursing (RN)
Delaware Technical Community Collage
05.2027
High School Diploma -
Cumberland Regional High School
Bridgeton, NJ06.2021
Skills
- Multi-Task Management
- Professional Communication
- Computer Skills
- Customer Service
- Strategic Planning
- Management Typing
- Spanish Fluency
- Scheduling and calendar management
- Recordkeeping
- Data organization
- Professional and mature
- Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Pediatric Associates, LLC
08.2023 - 07.2024
Nanny
Advance Technologies
05.2022 - 11.2024
Customer Service Associate/ Administrative Assistant
Fruta-Mex
06.2019 - 06.2023
High School Diploma -
Cumberland Regional High School
Associate Degree - Nursing (RN)
Delaware Technical Community Collage