Annel Ochoa
Boone,NC
Overview
2
2
years of professional experience
Work History
Ambassador
Office Of Sustainability
Boone, NC
02.2023 - Current
- Prepared or delivered speeches to further public relations objectives.
- Outreach around campus, tabling events.
- Plan and execute events
- Created attractive visual displays for new products and current promotions.
- Posted and updated content on company's website and social media outlets.
Crew Member
Hardees
Mocksville, NC
08.2021 - 05.2023
- Wiped down tables and equipment, swept and refilled stock.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Organized and restocked supplies to support operations and team productivity.
- Maintained safe food handling practices to prevent germ spread.
- Presented orders to guests within anticipated service times.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Processed payments on cash register and counted back bills and change to patrons.
Hostess
East Coast Wings + Grill
Mocksville, NC
06.2022 - 08.2022
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Resolved any customer complaints or issues quickly and professionally.
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted staff by serving food and beverages or bussing tables.
Education
Sustainable Development
Appalachian State University
Boone, NCSkills
- Social Media Management
- Customer Engagement
- Customer Education
- Brand Awareness
- Event Coordination
- Problem-Solving
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Ambassador
Office Of Sustainability
02.2023 - Current
Hostess
East Coast Wings + Grill
06.2022 - 08.2022
Crew Member
Hardees
08.2021 - 05.2023
Sustainable Development
Appalachian State University