Delaney Frament

Customer Service:

• Greet customers warmly and make them feel welcome.
• Provide excellent customer service by answering questions about flavors, ingredients, and the Jeni's story.
• Assist customers in making selections and provide samples.

2. Ice Cream Scooping:

• Scoop and serve ice cream in cones, cups, and other containers.
• Maintain portion control and ensure consistent presentation.

3. Cash Handling:

• Operate the cash register and handle transactions accurately.
• Process payments, including cash, credit/ debit cards, and gift cards.

4. Store Maintenance:

• Keep the store clean and organized, including
• the counter, dining area, and restrooms.
• Follow health and safety guidelines to ensure a clean and safe environment for customers
• 5. Team Collaboration:Work collaboratively with other team members to ensure efficient store operations.
  Communicate effectively with team members and management.
  6. Inventory and Stocking:Monitor inventory levels and restock supplies as needed.
  Assist with receiving and organizing deliveries.
  7. Promotions and Events:Participate in store promotions and special events.
  Share information about upcoming events and promotions with customers.
  Qualifications:Strong customer service skills and a friendly, positive attitude.
  Ability to work in a fast-paced environment.
  Good communication skills.
  Basic math skills for handling transactions.
  Ability to stand for extended periods and perform physical tasks such as scooping ice cream and cleaning.
  Flexibility to work various shifts, including evenings, weekends, and holidays.
  

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements.
• Assisted customers in selecting merchandise best suited to needs.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Attentively monitored swimmers to identify distress.
• Responded to emergency situations in a timely, efficient manner.
• Upheld hygiene standards in pool and surrounding area.
• Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
• Prevented accidents through regular equipment inspections and maintenance.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Seated patrons based on guest preferences and seating availability.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Provided patrons with estimated waiting times during peak service hours.