Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Anneleise Smith

Yukon,OK

Summary

Dynamic professional with a proven track record at Kroger, excelling in customer service and timely deliveries. Recognized for fostering teamwork and maintaining a positive attitude, I leverage strong negotiation skills to achieve successful outcomes. Committed to enhancing customer satisfaction through effective communication and adherence to safety protocols.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Kroger
05.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Teamlead

Academy Sports Outdoors
02.2021 - 04.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Shift Supervisor

Contact Tracer for OSDH
03.2020 - 05.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Collections Agent

Progressive Care Solutions
06.2016 - 03.2020
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Education

High School Diploma -

Putnam City Original
Oklahoma City, OK
05-2016

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Timeline

Delivery Driver

Kroger
05.2022 - Current

Teamlead

Academy Sports Outdoors
02.2021 - 04.2024

Shift Supervisor

Contact Tracer for OSDH
03.2020 - 05.2022

Collections Agent

Progressive Care Solutions
06.2016 - 03.2020

High School Diploma -

Putnam City Original

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Anneleise Smith