Anneliese Montes
Dedicated and detail-oriented professional with a strong background in customer service, teamwork, and patient care. Experienced in delivering exceptional service, problem-solving, and maintaining organized, efficient work environments. Certified Phlebotomist, complemented by hands-on hospital clinical experience through nursing clinical rotations. Trained in venipuncture, specimen collection, infection control, and patient safety, with the ability to build trust and provide compassionate care to diverse patient populations. Bilingual in English and Spanish, with excellent communication, attention to detail, and a commitment to delivering accurate, high-quality healthcare services.
Work History
Team Associate
8 Months- Assisted in maintaining store organization and product presentation to enhance customer experience.
- Supported inventory management by conducting regular stock checks and assisting with replenishment processes.
- Engaged with customers to provide exceptional service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient operation during peak hours and special promotions.
- Utilized point-of-sale systems to process transactions accurately and efficiently while managing cash handling tasks.
- Participated in training new associates on store procedures, policies, and customer service best practices.
After School Counselor
1 Month- Facilitated engaging activities that promoted social skills and teamwork among students.
- Monitored student behavior to ensure a safe and supportive environment during after-school programs.
- Assisted in the development of age-appropriate lesson plans aligned with educational goals.
- Collaborated with parents to address concerns and provide updates on student progress.
- Implemented conflict resolution strategies to foster positive interactions among children.
- Organized recreational games that encouraged physical activity and healthy competition.
- Trained new counselors on program policies, safety protocols, and student engagement techniques.
- Evaluated program effectiveness through feedback, making recommendations for continuous improvement.
Assistant Manager
4 Years 5 Months- Assisted in daily operations, ensuring smooth workflow across departments.
- Collaborated with team members to resolve customer inquiries and enhance service quality.
- Oversaw inventory management by monitoring stock levels and executing timely orders.
- Trained new staff on company policies, procedures, and customer service techniques.
- Managed daily business operations for a company specializing in event décor and balloon installations forbirthdays, weddings, corporate events, and special occasions.
Education
Phlebotomist Technician
Associate Degree - Nursing
Currently a second-semester nursing student eager to further develop my clinical knowledge and gain additional hands-on experience in patient care.