Anneliese Taylor
Ponte Vedra Beach,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Nielsen Company. Skilled in technical aptitude and customer relations, I excel in multitasking and maintaining attention to detail. Achieved significant improvements in participant engagement and data accuracy, leveraging goal-oriented mindset to exceed business objectives.
Overview
13
13
years of professional experience
Work History
Field Representative
Nielsen Company
10.2017 - Current
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with participants, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collected and reported demographics and audience information.
- Installed and maintained measurement equipment as well as coached panel members throughout participation.
Research Field Interviewer
University of Michigan
08.2016 - 01.2018
- Recruited research participants and conducted interviews in person or by telephone.
- Performed data collection tasks using University of Michigan’s proprietary software.
- Handled difficult situations tactfully during interviews while maintaining a professional demeanor throughout.
- Maintained accurate records of all interview data, ensuring easy retrieval for future reference or analysis.
Clinical Research Intern
Mayo Clinic
06.2016 - 08.2016
- Participated in an ongoing research investigation.
- Developed skills in research methodology.
- Assisted lead researcher to coordinate the details of the study concerning study protocols, patient scheduling,
history work, data collection and data entry. - Managed patient recruitment, informed consent process and data entry to support trial objectives.
Exchange Student Liaison
American Field Services
11.2013 - 02.2015
- Identified school slots for students.
- Recruited and interviewed host families.
- Supported and coached students, families and schools throughout the year.
- Enhanced student engagement by organizing and implementing various extracurricular activities.
Customer Service Representative
Oates Energy
09.2011 - 02.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Health
University of North Florida
Jacksonville, FL05.2016
Skills
- Goal-oriented mindset
- Customer Relations
- Sales knowledge
- Technical aptitude
- Attention to Detail
- Multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Field Representative
Nielsen Company
10.2017 - Current
Research Field Interviewer
University of Michigan
08.2016 - 01.2018
Clinical Research Intern
Mayo Clinic
06.2016 - 08.2016
Exchange Student Liaison
American Field Services
11.2013 - 02.2015
Customer Service Representative
Oates Energy
09.2011 - 02.2013
Bachelor of Science - Health
University of North Florida