Annelis Ortiz
Arlington
Summary
Talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Interpreter
Interpreter connect
Arlington
04.2022 - Current
- Facilitated clear communication between clients and service providers.
- Interpreted spoken language in real-time during meetings and conferences.
- Ensured cultural nuances were accurately conveyed in conversations.
- Provided remote interpretation services using advanced technology platforms.
Customer Support Specialist
American Water Works Company
Arlington
01.2022 - 02.2024
- Provided customer support via phone and email for water utility services.
- Documented customer interactions in the customer relationship management system.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Recorded all customer interactions into the database system accurately and completely.
Customer Service Representative
Maximus Federal Services
Arlington
05.2021 - 12.2021
- Delivered excellent customer service through effective communication and problem-solving skills.
- Utilized company software to document customer interactions and resolve issues promptly.
- Handled escalated customer complaints with empathy and professionalism to ensure satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Support Specialist
Hbo Max
Arlington
03.2020 - 04.2021
- Assisted customers with account issues and service inquiries.
- Resolved technical problems using troubleshooting protocols and tools.
- Collaborated with teams to improve customer service processes and standards.
Receptionist/Recruiter
Alliance personnel Agency
Arlington
08.2017 - 02.2020
- Managed front desk operations and greeted visitors warmly.
- Answered multi-line phone system and directed calls efficiently.
- Scheduled appointments and maintained calendar for staff members.
- Ensured a clean and organized reception area for a professional appearance.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Administrative Assistant
Route 380 llc
Dallas
07.2015 - 06.2017
- Assisted in preparing documents and reports for internal and external communication.
- Organized office supplies and maintained inventory levels to ensure efficiency.
- Handled incoming calls and directed inquiries to appropriate team members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Winfree Academy Charter School
Grand Prairie, TXSkills
- Real-time interpretation
- Remote interpreting
- Cultural sensitivity
- Multilingual communication
- Technical troubleshooting
- Communication skills
- Attention to detail
- Active listening
- Problem solving
- De-escalation techniques
- Typing proficiency
- Multitasking and organization
- Data entry
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Interpreter
Interpreter connect
04.2022 - Current
Customer Support Specialist
American Water Works Company
01.2022 - 02.2024
Customer Service Representative
Maximus Federal Services
05.2021 - 12.2021
Customer Support Specialist
Hbo Max
03.2020 - 04.2021
Receptionist/Recruiter
Alliance personnel Agency
08.2017 - 02.2020
Administrative Assistant
Route 380 llc
07.2015 - 06.2017
Winfree Academy Charter School