Annelise Borrell
Richmond,VA
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills honed at Ripple Ray's. Known for enhancing guest experiences through effective multitasking and upselling techniques. Proven ability to engage customers and manage cash transactions accurately, contributing to a positive dining atmosphere.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Ripple Ray's
01.2025 - 03.2025
- Greeted each guest with a warm and inviting demeanor.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and handle cash transactions.
- Collaborated with team members during busy shifts for efficient workflow to ensure excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport, providing recommendations and upselling items on the menu.
- Bussed and reset tables to keep dining room and work areas clean.
- Executed daily sidework such as refilling sauces, stocking the bar area, and replenishing beverages.
- Abided by ABC laws by checking each guest's ID's.
Server/Bartender
Soul Taco
09.2022 - 12.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Abided by ABC laws checking ID's.
- Maintained clean and organized dining areas to uphold restaurant.
- Took orders efficiently, dine in, take-out and through delivery services like uber eats.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed side-work by rolling silverware, filling sauces, stocking bar supplies, and ensuring bar is stocked and ready for the next shift.
- Crafted cocktails on the menu as well as demonstrating a strong knowledge of beverages.
Server
Taziki's Mediterranean Cafe
08.2014 - 05.2015
- Delivered food and beverages quickly while prioritizing customer needs.
- Handled order placements, billing processes and complimentary item management using the POS system.
- Aided in ensuring excellent guest experiences through effective teamwork.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, dishes, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Streamlined order-taking process to minimize wait times for diners.
- Coordinated catering events.
- Prepared deserts and stood in as expo to ensure every food order was accurate.
- Managed shift handovers to maintain continuity and readiness.
Server
3rd Street Diner
08.2013 - 05.2014
- Effectively juggled multiple tables, ensuring service excellence remained uncompromised.
- Quickly served meals and refreshments while prioritizing careful consideration of patron needs.
- Managed orders, billing, and complimentary items using a POS system.
- Contributed to a seamless workflow by working effectively with colleagues in high-demand periods.
- Prepared deserts.
- Effectively communicate with the kitchen for each guest's specific needs.
Education
Massage Therapy -
Fortis College
Richmond, VA 03.2014
Adv. Diploma -
Godwin Highschool
Henrico, VA06.2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Sales expertise
Timeline
Server/Bartender
Ripple Ray's
01.2025 - 03.2025
Server/Bartender
Soul Taco
09.2022 - 12.2022
Server
Taziki's Mediterranean Cafe
08.2014 - 05.2015
Server
3rd Street Diner
08.2013 - 05.2014
Massage Therapy -
Fortis College
Adv. Diploma -
Godwin Highschool
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