Annelle Ayala
Whittier,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Ascada Research
Fullerton
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Checked patient rooms for expired products and disposed of them correctly
- Scheduled and confirmed appointments.
Certified Shift Manager
McDonald's
Whittier, CA
08.2021 - Current
- Taking orders through Drive Thru
- Assigned tasks and responsibilities to each employee on shift
- Greeted customers entering the store and responded promptly to customer needs
- Prepared orders for customers
- Led shifts through peak hours
- Developed strategies to increase sales and improve store efficiency.
- Resolved customer complaints professionally while maintaining company standards.
- Supervised and trained staff on customer service protocols, cash handling policies, and safety procedures.
Hospital Volunteer
PIH Health Hospital - Whittier
Whittier, CA
08.2021 - 06.2022
- Restock Items
- Deliver blood and lab tests
- Created informational materials about the hospital's services and programs for new patients.
- Delivered mail and packages between departments within the hospital complex.
- Organized patient rooms, restocked supplies, and tidied up common areas.
- Answered phones, took messages, and directed calls to appropriate staff members.
Certified Nursing Assistant
Orchcard Convalescent Home
Whittier, CA
10.2021 - 05.2022
- Check and Monitor blood pressure and vital signs
- Assist with daily living
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Education
High School Diploma -
California High School
Whittier, CA06-2022
Diploma - Medical Office Specialist
UEI College
Huntington Park, CASkills
- Greeting And Seating Clients
- Appointment Setting
- Patient Scheduling
- Appointment Confirmation
Certification
- BLS acheived in October 2023
- CNA acheived in 2022
Languages
Spanish
Professional
Timeline
Receptionist
Ascada Research
01.2024 - Current
Certified Nursing Assistant
Orchcard Convalescent Home
10.2021 - 05.2022
Certified Shift Manager
McDonald's
08.2021 - Current
Hospital Volunteer
PIH Health Hospital - Whittier
08.2021 - 06.2022
High School Diploma -
California High School
Diploma - Medical Office Specialist
UEI College