SAMANTHA PLUNK
Lafayette,USA
Summary
I have 4 years experience of team focused programs, learning in difficult situations, training coordination, behavioral assessment, and time management. I have learned to adapt to all different kinds of settings while also being the best candidate I can.
Overview
4
4
years of professional experience
Work History
Receptionist
West Lafayette nail and spa
West Lafayette, IN
12.2024 - 04.2026
- Trained new reception staff on booking software and customer service protocols.
- Coordinated appointment timing for optimal service.
- I managed payments and understanding software booking.
- I got familiar with customer service and how to deal with difficult situations.
Teacher
Bethany's childcare and preschool
Lafayette
05.2024 - 12.2024
- Developed age-appropriate lesson plans and activities that helped students engagement and learning outcomes.
- I learned getting familiar with certain kinds of behavioral issues and solving them in the right manner.
- I learned scheduling and conferences with parents. Making goals for the child and finding out what's right for them.
Receptionist
D and J nails
West Lafayette, IN
02.2022 - 05.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or person.
- Answered phone calls and addressed customer inquiries promptly.
- Managed cash register and processed client payments, ensuring accurate transactions.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and directed calls to appropriate departments promptly.
- Confirmed client appointments to ensure optimal scheduling.
- Maintained cleanliness and organization of reception area consistently.
Education
Certification - Aesthetician
Tricoci University of Beauty Culture
LafayetteSkills
- Reception desk management
- Customer support
- Client relations
- Appointment scheduling
- Phone etiquette
- Greeting and seating clients
- Time Management
- Payment processing
- Office equipment operations
- Software proficiency
- Conflict Resolution
- Client Assessment
- Employee Onboarding
- Instructional Support
- Goal Setting
- Phone etiquette
- Greeting and seating clients
Timeline
Receptionist
West Lafayette nail and spa
12.2024 - 04.2026
Teacher
Bethany's childcare and preschool
05.2024 - 12.2024
Receptionist
D and J nails
02.2022 - 05.2024
Certification - Aesthetician
Tricoci University of Beauty Culture