ANNEMARIE BLUE
Warren,MI
Summary
Global leader offering 26-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
16
16
years of professional experience
Work History
Senior Client Engagement Manager
Hogarth World Wide
03.2021 - 05.2023
- Built client relationships by promptly responding to 100% inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics decreasing accounts receivable from 90 to 30 days.
- Resolved problems with high-profile customers to maintain relationships at C-level and increase return customer base.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service reducing highs and lows by 45%.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Senior Account Supervisor
Latcha + Associates
01.2007 - 04.2020
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Provided strategic recommendations resulting in $500k cost savings to client.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Helped to develop key client partnerships by seamlessly overseeing workflow, learning clients' business and delivering key presentations.
- Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.
- Conceived, developed and executed marketing communications and promotions on client's behalf, matching strategies to client marketing objectives and strategies resulting in 50% increase of users.
Skills
- Digital Marketing
- Global Client Relationship Management
- Documentation Workflows
- Vendor Relations
- Promotions and Marketing Strategies
- Creative Thinking
- Daily Workflows
- Client Advocacy
- Advertising Campaigns
- Team Oversight
- Strategy Development
- Business Analytics
- Self-Motivated
- Situational Awareness
- Presentation Skills
- Client Retention
Timeline
Senior Client Engagement Manager
Hogarth World Wide
03.2021 - 05.2023
Senior Account Supervisor
Latcha + Associates
01.2007 - 04.2020
Technical Skills
- Microsoft Suite: Excel, Word, Powerpoint, Outlook, Teams, OneDrive, Project, SharePoint, Visio
- Digital Marketing: Email, Content & Influencer Marketing, SEO
- Data Analytics: Excel, Google Sheets, Google Analytics
- CRM: Hubspot, Salesforce
- PM Software: Basecamp, Monday.com, JIRA, Smartsheet, MS Project
- Accounting: Quickbooks, Netsuite, Maconomy, Greenlight
Technical Skills
- Microsoft Suite: Excel, Word, Powerpoint, Outlook, Teams, OneDrive, Project, SharePoint, Visio
- Digital Marketing: Email, Content & Influencer Marketing, SEO
- Data Analytics: Excel, Google Sheets, Google Analytics
- CRM: Hubspot, Salesforce
- PM Software: Basecamp, Monday.com, JIRA, Smartsheet, MS Project
- Accounting: Quickbooks, Netsuite, Maconomy, Greenlight
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