Annemarie Bold
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Direct Service Professional
Misericordia Home
08.2019 - Current
- Work within a team to create the best environment for residents
- Respond to inquiries, and communicate with families of the residents at Misericordia
- Enhanced client satisfaction by providing personalized support and assistance in daily living activities
- Improved clients' independence through the development of individualized care plans and goal-setting initiatives
Manual Contact Coordinator
Career Education Corporation
07.2016 - 08.2019
- Respond to inquiries from prospective students
- Qualify prospective students to speak with admission advisors
- Meet QA expectations and connect-to-transfer percentages
- Increased efficiency by streamlining coordination processes and implementing new organizational systems
Associate
Jewel Osco
10.2013 - 07.2016
- Ensure excellent customer service
- Responsible for proactively promoting products and the Jewel brand
- Respond respectfully to customers' questions and assist accordingly
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
Confirmation Specialist
Jacoby & Meyers, Attorneys at Law
05.2013 - 10.2013
- Provide excellent customer service over the phone to clients and customers
- Confirm and reschedule appointments with clients
- Transfer telephone consultations between clients and attorneys
- In the absence of a coworker, assume control of their client communication
Education
Bachelor's - Communication
Carroll University
Waukesha, WI06.2013
Skills
- Recreational Activities
- Recovery process
- Progress Tracking
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Written Communication
- Appointment Scheduling
- Data Entry
Timeline
Direct Service Professional
Misericordia Home
08.2019 - Current
Manual Contact Coordinator
Career Education Corporation
07.2016 - 08.2019
Associate
Jewel Osco
10.2013 - 07.2016
Confirmation Specialist
Jacoby & Meyers, Attorneys at Law
05.2013 - 10.2013
Bachelor's - Communication
Carroll University
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