ANNEMARIE GROSSI
Derry,NH
Summary
Dedicated leader focus in management and strong communication. Skilled in optimizing workflows and enhancing team collaboration, contributing to significant improvements in service quality and operational success.
Overview
9
9
years of professional experience
Work History
Department Manager, Millwork and Paint
The Home Depot Inc
Salem, NH
06.2025 - Current
- Led daily operations to enhance team productivity and service quality.
- Oversaw staff scheduling to ensure optimal coverage and efficiency.
- Managed inventory levels, ensuring timely replenishment of products.
- Facilitated communication between departments to improve workflow and collaboration.
- Developed employee performance evaluations to support career growth initiatives.
- Resolved customer inquiries promptly to enhance satisfaction and loyalty.
Customer Service/Call Center Agent
Rite Window/Renuity
Woburn, Massachusetts
09.2024 - 05.2025
- Managed inbound and outbound customer calls, utilizing CRM software for scheduling and conflict resolution.
- Collaborated with the call center team and interdepartmental teams for seamless customer service.
- Scheduled consultations, defined scope of work, and ensured accurate customer information.
- Achieved and exceeded sales goals while maintaining high customer satisfaction.
- Operated three computer screens with multiple software programs, including Five9, Lead Perfection, Microsoft Teams, and email.
Dispatcher in Training
Hudson Police Department
Hudson, NH
04.2024 - 08.2024
- Answered emergency and non-emergency calls, assisting citizens and coordinating police responses.
- Operated IMC CAD, IMC Dispatch, NLETS, NCIC, SPOTS, and Motorola radio systems.
- Dispatched officers, managed radio communication, and maintained situational awareness.
- Processed warrants, driver history checks, VIN checks, and managed legal paperwork.
- Entered and assigned officer details and handled trespass and domestic orders.
Store Manager
Rite Aid
Hudson/Raymond, NH
03.2022 - 03.2024
- Directed daily store operations, including hiring, training, and scheduling staff.
- Managed financial transactions, payroll, and ensured compliance with HIPAA regulations.
- Oversaw inventory management, product placement, and budget control.
- Fostered a customer-focused environment, enhancing sales and customer satisfaction.
- Coordinated building maintenance through ServiceNow and ensured policy adherence.
- Managed daily store operations and ensured compliance with company policies.
Store Manager
Nouria Energy
Auburn/Salem, NH
10.2016 - 01.2022
- Increased sales and customer satisfaction through effective team leadership and conflict resolution.
- Monitored budgets, maintained inventory control, and optimized stock management.
- Trained staff, managed schedules, and implemented employee coaching for performance.
- Promoted a collaborative team environment to achieve store goals.
Store Associate
ENGEN
Windham, NH
08.2016 - 08.2016
- Assisted customers with product selection, maintained sales floor organization.
- Executed upselling strategies to increase sales and ensured accurate product displays.
- Processed transactions, managed cash registers, and maintained state lottery operations.
Education
Diploma/Certificate - Emergency Medical Technician (EMT)
NEEMSI - Elliot Hospital
Manchester, NHPhlebotomist -
American Red Cross
Manchester, NHNursing - Completed Two Years
Rivier University
Nashua, NHHigh School Diploma -
Braintree High School
Braintree, MANational Certification - Massage Therapy
Massage Institute of New England
Carnbridge, MASkills
- Emergency Dispatch
- IMC CAD
- IMC Dispatch
- SPOTS
- NCIC
- NLETS
- Motorola Radio
- CAD Dispatch
- Five9
- Lead Perfection
- Scheduling
- Conflict Resolution
- Customer Service Excellence
- Multi-tasking
- Crisis Management
- Team Leadership
- Staff Training
- Development
- Financial Management
- Budgeting
- Profit & Loss Management
- Strong Communication Skills
- Verbal Communication
- Written Communication
- Dispatch Systems
- Software Proficiency
- Microsoft Office Suite
- Word
- Excel
- Microsoft Teams
- ADP
- Workday
- Customer Relationship Management
- Medical Knowledge
- Medical Terminology
- Anatomy
- Physiology
- Bio-Mechanics
Accomplishments
- Mom to 3 amazing human beings
- Former Amateur Competitor - ANBA (Natural Bodybuilding Association)
References
References available upon request
Timeline
Department Manager, Millwork and Paint
The Home Depot Inc
06.2025 - Current
Customer Service/Call Center Agent
Rite Window/Renuity
09.2024 - 05.2025
Dispatcher in Training
Hudson Police Department
04.2024 - 08.2024
Store Manager
Rite Aid
03.2022 - 03.2024
Store Manager
Nouria Energy
10.2016 - 01.2022
Store Associate
ENGEN
08.2016 - 08.2016
Diploma/Certificate - Emergency Medical Technician (EMT)
NEEMSI - Elliot Hospital
Phlebotomist -
American Red Cross
Nursing - Completed Two Years
Rivier University
High School Diploma -
Braintree High School
National Certification - Massage Therapy
Massage Institute of New England